Dedicated customer service representative with a proven track record in telecom, hospitality, and social services. Skilled in bilingual communication, reservations, troubleshooting, and quality support. Adaptable and focused on delivering efficient solutions and enhancing customer satisfaction...
Supported clients in telecom, hospitality, and financial sectors through direct assistance and issue resolution.
Interpreted between English and Spanish for various call types, including medical and social services.
Managed customer interactions, reservations, billing, and troubleshooting within high-volume call centers.
Contributed as QA support for three months, helping ensure service standards and process compliance.
Alorica
Verizon Wireless Customer Service., Assisted clients with things like bill explanations, information about upgrades for their service and basic troubleshooting for their devices.
Language Line Solutions
Interpret conversations for English speaking representatives and Spanish speaking customers., Mainly handled medical calls, but also got experience with customer service, financial and social service calls.
Alorica
Entrata, Assisted with back office responsibilities., In charge of making reservations and upselling., Acted as QA support for 3 months.
Teleperformance
Avis, Assisted customers making reservations., Collected information for payments and created accounts.
High School Diploma
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Made reservations and promoted upgrades, enhancing sales and customer experience.
