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Customer Service Specialist with Diverse Support Experience in Telecom and Hospitality
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Competencies
Supported clients in telecom, hospitality, and financial sectors through direct assistance and issue resolution.
Interpreted between English and Spanish for various call types, including medical and social services.
Managed customer interactions, reservations, billing, and troubleshooting within high-volume call centers.
Contributed as QA support for three months, helping ensure service standards and process compliance.
Made reservations and promoted upgrades, enhancing sales and customer experience.
Education
Languages
Summary
Dedicated customer service representative with a proven track record in telecom, hospitality, and social services. Skilled in bilingual communication, reservations, troubleshooting, and quality support. Adaptable and focused on delivering efficient solutions and enhancing customer satisfaction...
Key Achievements
- Handled multilingual customer interactions, including medical, social, and financial calls, ensuring effective communication for English and Spanish speakers.
- Provided back office support, reservation management, upselling, and served as QA support at Alorica, demonstrating role flexibility and quality assurance involvement.
- Assisted clients with billing, upgrades, troubleshooting, and account management across multiple companies, improving customer satisfaction and service efficiency.
Experience
Customer Service Representative
Verizon Wireless Customer Service., Assisted clients with things like bill explanations, information about upgrades for their service and basic troubleshooting for their devices.
Spanish interpreter L4
Interpret conversations for English speaking representatives and Spanish speaking customers., Mainly handled medical calls, but also got experience with customer service, financial and social service calls.
Customer Service Representative
Entrata, Assisted with back office responsibilities., In charge of making reservations and upselling., Acted as QA support for 3 months.
Customer Service Representative
Avis, Assisted customers making reservations., Collected information for payments and created accounts.