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Supervisor
Contacto
Competencias
Experiencia demostrada en CPP.
Experiencia demostrada en Node.
Experiencia demostrada en WCDMA.
Experiencia demostrada en CDMA.
Experiencia demostrada en GSM.
Educación
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Resumen
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Experiencia
Intellectual Property Paralegal & Patent Engineer
Managed activities related to patent deadline control, prepared daily reports for attorneys, conducted searches in international patent registries, and maintained updated patent management databases.. Performed comprehensive audits of U.S. and international patent application records to ensure accuracy, integrity, and consistency.. Reviewed bibliographic information, filing deadlines, and prosecution histories to verify compliance with official records, identifying and resolving discrepancies to preserve data integrity.. Analyzed correspondence from international patent agents and representatives, implementing timely updates in patent records in accordance with the progress of prosecution procedures.. Executed multiple parallel projects for various clients and prepared patentability reports.
Call Center Developer Advisor
Developed a new Call Center department, establishing investment parameters and defining operational implementation within the company’s strategic framework.. Conducted scenario analysis to design marketing strategies and client follow-up plans for customers, suppliers, wholesalers, government entities, and distributors.. Enhanced client engagement through the Specialized Service Center (CES), increasing the operational efficiency of the CES.. Accelerated processes related to supply, delivery, marketing, surveys, verification, and support.. Monitored and measured traffic by defined periods.
Administrative Advisor
Advised on the continuous improvement of customer service processes for both internal and external clients.. Implemented Kaizen methodologies.. Resolved bottlenecks and encouraged the development of staff proactivity.
Field Service Supervisor
Ensured compliance with performance indicators (KPIs) such as CTAT, LTP, PAR, RRR, CSS, FTC, among others, to improve customer perception and repair experience.. Analyzed, channeled, and executed continuous improvement strategies to achieve monthly Management by Objectives (MBO) targets.. Oversaw the spare parts supply chain, logistics, and related operations.. Supervised Service Centers, including training, tools, certifications, service center image, staff uniforms, and the organization of the annual workshop for administrators.
Entrepreneurship
Imported mobile phone accessories from Shenzhen Mobile Phone Accessories.. Managed distribution and sales of Cootel telephony, contract administration, marketing, advertising, sales, contract negotiations, and acquisition negotiations.. Implemented client, sales, inventory, and store control systems.. Oversaw staff training and evaluation, as well as operations and budgeting.
Operations Supervisor
Supervised installations in residences, hotels, and VIP clients.. Developed installation projects.. Oversaw subcontracted crews, managed crew inventory control, and coordinated evaluation meetings.. Ensured service quality and resolved incidents involving both clients and interdepartmental issues.. Managed operational budgets and supervised nationwide operations.. Maintained assigned vehicle unit and provided support to other departments.. Utilized SAP and SIEBEL systems for client management and control.
Operations Coordinator
Coordinated operations and logistics, supervised installations, integration and activation of cellular sites, coordinated projects and site scopes, and prepared development and status reports for sites and projects.. Planned and developed activities.. Oversaw maintenance of sites and BTS systems, installation logistics, and supervision of assigned vehicle units.. Supervised call termination tests and O&M activities and provided support to various departments.. Ensured site security and supervised the core (Gateway).. Supported the RF department through site surveys, alignment, drive tests, and link testing.
Central America Operations
Implemented customer care databases and performed installations of mobile equipment, satellite modems, car kits, and fixed, maritime, and aerial units.. Supervised inventory, billing, and inspections, as well as programming and updating satellite phones.. Directed expansion projects involving telephony logistics and engineering.. Reduced communication issues between obsolete telephone exchanges and the Globalstar Gateway.. Redesigned fixed equipment.
GSIT Technician
Analyzed and installed terrestrial, maritime, and aerial satellite telephony systems.. Assembled and repaired computers.. Installed satellite phones, DirecTV antennas, and vehicular satellite equipment.. Installed computer networks.. Served as GSIT Technician (Globalstar System Integration and Testing), conducting interconnectivity tests between national telephone exchanges and the Globalstar Gateway.. Performed compatibility tests with existing technology.