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Daniela
Customer Service Agent with 2+ years in Call Center Operations
Contacto
Competencias
Provided customer support via inbound calls, addressing inquiries and resolving issues.
Conducted outbound calls for promotions, solicitations, and customer follow-up.
Assisted clients with technical issues and inquiry resolution to maintain customer satisfaction.
Recorded and followed up on customer requests, complaints, and feedback ensuring data accuracy.
Educación
Idiomas
Resumen
Experienced call center agent proficient in handling customer inquiries, technical support, and data management.
Logros Clave
- Handled diverse inbound and outbound calls, providing product information and resolving customer issues.
- Supported technical troubleshooting for basic client inquiries, enhancing customer experience.
- Managed data and records to ensure accurate tracking and follow-up on customer requests and complaints.
Experiencia
AGENTE CALL CENTER
Atención de llamadas entrantes (inbound), Responder consultas de los clientes, Brindar información sobre productos o servicios, Ayudar con trámites, pedidos o seguimiento de solicitudes, Realización de llamadas salientes (outbound), Confirmación de pedidos o citas, Encuestas de satisfacción,...