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Daniel
Logistics Coordinator at Lean Solutions Group
Video resume
Contacto
Competencias
Experienced in coordinating transportation, scheduling shipments, and ensuring compliance with industry regulations.
Skilled in addressing customer inquiries and resolving issues promptly across multiple channels.
Effective in liaising with teams and clients via email, phone, and chat to facilitate smooth operations.
Proficient in Google Apps and Microsoft 365 for documentation, communication, and data management.
Educacion
Idiomas
Resumen
Experienced professional in logistics coordination and customer support, adept at optimizing workflows and ensuring client satisfaction using industry-standard tools.
Logros Clave
- Managed over 9,600 shipments annually, optimizing transportation workflows and ensuring compliance with FMCSA regulations.
- Streamlined shipment scheduling processes, reducing delays and improving operational efficiency.
- Provided exceptional customer service at Amazon, resolving over 1,200 inquiries monthly and maintaining high customer satisfaction.
- Proficient in using TMS, Google Apps, and Microsoft 365 to enhance logistical and administrative operations.
Experiencia
Logistics Coordinator
Organize the transportation of goods, including scheduling +800 monthly shipments via TMS, email, or phone, leading to an organized workflow following U.S. FMCSA regulations., Monitoring the status of shipments, communicating updates to relevant parties, rescheduling missed appointments, and missed loads., Train +20 new hires (around 3 waves) and provide support during nesting activities.
Customer Service Representative
Answer customer questions +1200 monthly via phone, email, or chat about products, services, or policies., Address customer complaints and concerns, providing solutions, or escalating issues when necessary., Document interactions and transactions in a customer management system for future reference., Follow up contacting monthly +120 customers after a resolution to ensure satisfaction and to gather feedback., Provide on-road assistance to delivery drivers when they were delivering the orders by processing and filing exception tickets reporting their issues.
Habilidades
Transcripcion del Video
Daniel
Hi, nice to meet you. This is Daniel. I'm 27 years old and I've been working in logistics and customer service area since 2020. I have experience doing all the steps about moving freight since scheduling, rescheduling, managing the load executions, well, communicating with all the parties involved in the load execution as well. And I've been provided customer service as well to all the parties involved in the area. If you want to continue, I'm happy to.