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Daniel
Customer Service & Training Specialist with 4+ years in BPO
Video resume
Deal closer
hey everybody, I’m Daniel 26 years old. I have been working in the BPO industry for more than four years I know how to handle people needs. I’ve been dealing with people in all around the world for different industries. I’ve been costume service representative specialist and now global trainer, in the last few years, something that highlights myself is the commitment and declinenon top of that and have a lot of experience and knowledge about HVAC system 
Contacto
Bogota, Bogota D.C., Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Handled diverse customer needs across multiple industries, demonstrating strong communication skills.
Training & DevelopmentIntermediate
Designed and delivered training sessions to improve agent performance and knowledge.
SalesIntermediate
Engaged in sales activities, providing solutions tailored to customer needs.
HVAC KnowledgeBeginner
Acquired knowledge of HVAC systems to better serve clients and support technical teams.
Resumen
Customer service and training professional with over four years of experience in the BPO industry, specializing in client needs analysis, team training, and service improvement.
Logros Clave
- Progressed from Customer Service Representative to Global Trainer within the BPO industry.
- Developed tailored training approaches for diverse agents worldwide.
- Gained extensive knowledge of HVAC systems to enhance service quality.
Habilidades
Customer ServiceTraining & DevelopmentSalesHVAC Knowledge
Publicado en CazVid - 3 jul 2025