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Cyn
Personal Support Worker
Contacto
Competencias
Demonstrated experience with Bilingual - Fluent in English and Spanish, with strong verbal and written communication skills and the ability to interact professionally with diverse individuals and teams..
Demonstrated experience with Customer service - Skilled in managing inbound and outbound calls, providing courteous assistance, and relaying information accurately..
Demonstrated experience with Administrative support - Experienced in scheduling, documentation, data entry, record‑keeping, and maintaining organized office workflows to support efficient daily operations..
Demonstrated experience with Computer literacy - Comfortable with email, digital forms, basic software, and learning new systems quickly..
Demonstrated experience with Organizational skills - Strong ability to prioritize tasks, maintain structure, and manage multiple responsibilities in fast‑paced environments..
Educación
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Resumen
Professional profile
Experiencia
Personal Support Worker
Provided compassionate, comfort‑focused end‑of‑life care for a paternal grandfather, supporting ADLs such as bathing, grooming, meal preparation, and medication assistance.. Assisted a maternal uncle living with Alzheimer’s by offering daily supervision, routine support, and safety monitoring to maintain comfort, dignity, and stability before his transition to long‑term care.
PSW • Reception • Recreation Support
Served as the first point of contact, greeting visitors, residents, and families with professionalism and warmth. Performed reception duties and operated office equipment including copiers, scanners, phone/voicemail systems, computers, and other standard office machines.. Supported residents with ADLs such as dressing, grooming, and eating. Assisted residents with mail handling and basic computer support, ensuring they could manage personal communication and simple digital tasks confidently.. Organized and ran weekend recreational activities for residents, ensuring engaging, safe, and enjoyable programming.
Administrative Assistant
Greeted clients and visitors, answered calls, and delivered excellent customer service for inquiries, concerns, and appointment scheduling.. Managed communication channels between clients and therapists to ensure smooth coordination and timely information flow. Maintained strong community connections with local businesses, doctors, and referral sources while upholding strict confidentiality.. Completed direct billing, followed up with insurance companies for payment collection, and administered WSIB claims.