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Cristian
Customer Service Representative with 5 years of experience in bilingual communication
Video resume
Contacto
Competencias
Provided customer assistance in person and over calls, ensuring resolution and satisfaction.
Communicated effectively in English and Spanish, facilitating better customer interactions and understanding.
Resolved customer issues by analyzing situations and offering appropriate solutions.
Maintained organized workflows and proactively addressed challenges in various roles.
Adapted to different industries and roles, continuously acquiring new skills for emerging challenges.
Educacion
Resumen
Experienced bilingual customer service representative with 5 years of demonstrated ability to assist customers efficiently and effectively.
Logros Clave
- Assisted customers across multiple industries including customer service and logistics, accumulating nearly 5 years of direct experience.
- Developed strong communication and problem-solving skills through diverse roles in the bilingual (English-Spanish) customer service sector.
- Gained expertise in call-flow interactions, customer engagement, and effective questioning techniques to enhance call quality.
Experiencia
Flexshopper - Order Management
Checked our email inbox and forwarded the pick-up notifications to customers, also notified them via SMS., Verified work orders for approved and not approved parts, verified matching customer information on paperwork and contacted the stores for any mismatch information or for procedures not followed., Contacted vendors to start return requests, reported broken or damaged ítems for exchanges to vendors, started investigations with shippers for lost items, created lease agreements for the customer with work orders received.
Convoy Logistics
Scheduled truck drivers, delivery vehicles, best traffic routes, and ideal delivery windows and timeframes as necessary., Maintained accurate records of driver availability and route progress, reported any delay to our clients, and modified any route to optimize the delivery., Reported any discrepancy with the driver’s payment and escalated it to the financial department.
Riverstone Logistics
Monitored and contacted over 100 customers daily to follow up on their delivery experience with us., Notified customers about any delays and resolved customer complaints related to dispatching issues., Translated customer's needs and problems to drivers from English to Spanish and vice versa.
Customer Service Representative
Monitored and scheduled connections and disconnections for utility services; reported vandalism and broken furniture in the homes and, also, help customers that had been victims of rental-scam., Listed the property on the market to have it shown by realtors to potential buyers., Reviewed credentials of realtors, contractors, and buyers to grant them access to our properties.
Customer Service Agent
Assigned every day a certain amount of cases to my coworkers equitative., Contacted customers via email or phone call and described every modification made in their account, contract, or charges or fees waived on their bill., Inspected irregularities on the bill and performed modifications according to law.
Direct Energy Call Center
Answered over 90 incoming calls per day in a high-volume call center environment., Helped them understand their bill by explaining their charges, fees, and electricity consumption. Also, my main duties were signing up new customers, taking payments, and canceling services., Assisted customer with service complaints and reported any inconsistency on their bill to our back office department.