Experienced in delivering bilingual support for clients in the transportation sector, with a focus on problem resolution and process organization.
Applied adaptability and resolution skills to assist clients effectively in a fast-paced environment.
Communicated proficiently in Spanish and English, handling diverse customer inquiries.
Resolved customer issues efficiently, contributing to operational smoothness.
Maintained meticulous attention to detail to ensure quality service delivery.
Lyft
Working with Lyft as a customer service representative, Entered as a chat representative in Spanish, Escalated to full bilingual team with chat and emails, Assisted clients both in Spanish and English, Worked on-site for a year and a half before transitioning to remote work
Technologyst