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Cristian
Customer Service Specialist with 2 years in the transportation industry
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Competencies
Applied adaptability and resolution skills to assist clients effectively in a fast-paced environment.
Communicated proficiently in Spanish and English, handling diverse customer inquiries.
Resolved customer issues efficiently, contributing to operational smoothness.
Maintained meticulous attention to detail to ensure quality service delivery.
Education
Languages
Summary
Experienced in delivering bilingual support for clients in the transportation sector, with a focus on problem resolution and process organization.
Key Achievements
- Progressed from chat representative to bilingual team member at Lyft
- Provided customer support in both Spanish and English, enhancing communication channels
- Worked on-site for 1.5 years before transitioning to remote work, demonstrating adaptability
Experience
Customer Service Representative
Working with Lyft as a customer service representative, Entered as a chat representative in Spanish, Escalated to full bilingual team with chat and emails, Assisted clients both in Spanish and English, Worked on-site for a year and a half before transitioning to remote work