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Clara
Agent
Contacto
Competencias
Designing and delivering impactful training programs to enhance team skills and organizational growth.
Leading change initiatives and culture transformation to foster adaptability and continuous improvement.
Guiding teams through development activities to improve collaboration and performance.
Providing quality customer support in fast-paced environments to ensure client satisfaction.
Educación
Resumen
Clara is an industrial engineer with over 8 years of experience in training, organizational development, and customer support. Skilled in designing impactful programs, leading cultural change, and enhancing team performance across diverse sectors.
Logros Clave
- Designed and implemented strengths-based training programs for managers and teams, enhancing organizational performance.
- Led change management initiatives and cultural transformation strategies at the Superintendency of Industry and Commerce.
- Successfully delivered online training sessions with over 70 participants in the RED mujer program, fostering women empowerment.
- Supported customer service excellence during tenure at Verizon and CSP Booking.com, improving client satisfaction.
Experiencia
Agent
Agent
Professional Services
Training Managers and Teams Based on Strengths, Defining change management and organizational culture transformation strategies, Leading and implementing activities to strengthen teamwork.
Training Managers and Teams Based on Strengths with Sales Team in FiduAgraria (Bogotá–Colombia)., Training with Tatiana Arias's “RED mujer” program with more than 70 students (online)., Training with Zebra High Performance Company work team of 30 employees (Merida–Mexico)., Coaching more than 2,000 hours, helping people with leadership in the last years transforming behaviors for success., Individual coaching with 1-on-1 sessions, where I follow up more than 100 people in their process.