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Christopher
Staff, Technical Program Manager: Sam’s Tech
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Competencias
Demonstrated experience with Office.
Demonstrated experience with Word.
Demonstrated experience with Excel.
Demonstrated experience with Access.
Demonstrated experience with PowerPoint.
Educación
Resumen
Staff, Technical Program Manager: Sam’s Tech open to new opportunities
Experiencia
Staff, Technical Program Manager: Sam’s Tech
Responsible for delivering and managing Sam’s Tech data security programs to ensure that Walmart’s robust data security and data governance measures are in place to safeguard sensitive data within Sam’s loyalty portfolio and align with organizational goals.. Collaborated with cross-functional teams to develop solutions that align with both technical and business objectives.. Managed multiple high complex projects within Data Security and InfoSec by driving projects through the lifecycle phases to successful completion as defined in the project charter.. Established and tracked key metrics to monitor the progress and performance of initiatives using Jira and Confluence.. Prepared regular reports and provided visibility into the team’s performance and project status to stakeholders.. Communicated to senior leadership regularly on all at-risk vulnerabilities for SLA compliance to drive top-down resolution across all pillars within the Sam’s loyalty portfolio.. Collaborated with product, engineering, customer success, and other stakeholders to ensure clear communication, alignment of priorities, and successful delivery of quarterly objectives.. Identified areas of improvement, suggested process changes, and drove the implementation of Agile best practices to optimize team efficiency, product quality, and customer satisfaction.. Provided remediation support on both software production and vulnerabilities to minimize operational impact or application failure.
Scrum Master/Technical Program Manager: Walmart Supply Chain
Drove execution of all scrum ceremonies, quarterly program planning, and other Scrum-related events.. Helped define new product development processes within the W+ Loyalty, Returns, and Replenishment product engineering teams, which directly enhanced our point of sale and payments tools to optimize the customer shopper experience.. Partnered with engineering teams to prioritize and execute product roadmaps, ensuring high-quality and timely releases.. Helped define detailed product requirements, epics, user stories, acceptance criteria, and success metrics for key features.. Ensured that our software development teams are practicing core agile principles.. Removed obstacles or Risk that may interfere with the engineering team’s ability to deliver assigned goals.. Maintained and analyzed relevant metrics such epic lead time, developer cycle time, deployment frequency, change failure rate, velocity, and sprint completion rate to help identify trends, areas of improvement, and coach the team on ways to optimize opportunities.. Regularly communicated progress, insights, and recommendations to leadership and key stakeholders.
Technical Project Manager/Scrum Master
Responsible for managing agile Ceremonies, backlog grooming, sprint planning, and retrospectives.. Proactively engaged and contributed to building and continually improving scrum framework.. Executed project surveys to obtain the voice of the customer feedback and overall customer satisfaction with the project.. Plan and manage multiple projects in parallel by coordinating with cross functional teams (Engineering, QA, & DevOps.). Delegated tasks on large/small scale projects to those best positioned to complete the deliverables by the appointed deadline.. Identified and managed potential risks and liabilities for assigned projects.. Prepared and educated stakeholders on new features and releases.. Facilitated recurring stakeholder status meetings to report out on Sprint progress.
Software Implementation Consultant (Contractor, Lancesoft Inc.)
Served as a liaison between both external and internal stakeholders by managing relationships and expectations on behalf of Infosys.. Execute installation processes to assure consistent quality installation training (including lead, or assist with, CRM installations as assigned.. Embed software by training dealership personnel on best practices associated with CRM products and services including but not limited to, CRM, ILM, Desking Products, Data Base Mining, Contact Center Services, Texting, and Reporting.. Plan, monitor, track, communicate, and measure the status of DMS projects according to best practices.. Ensured project progress and results are visible to leadership and other stakeholders as appropriate.. Directly contributed to and share responsibility for overall project performance.. Developed client deliverables in accordance with project requirements and company documentation standards by ensuring all project-identified processes and methodologies are executed and followed as applicable.. Utilized independent thinking and judgment to decide the best ways to execute configuration to achieve client’s objectives within the products they use.. Identified opportunities proactively to improve client product experiences and follow internal processes to execute on ideas.
Client Engagement Manager
Managed client deliverables, which consisted of the planning, execution, and closure for digital go-lives.. Provided end-to-end project management.. Collaborated with internal teams to ensure that client expectations are met.. Managed team delivery milestones and goals (SLAs).. Trained clients on Search Engine strategies, especially query analysis/intent, topical modeling, and page rendering impacts.. Prepared reports on project performance.. Voice of the Customer, working directly with end-users to ensure best-in-class workflows and value proposition to the market.. Fostered positive relationships with our customers as their primary point of contact.. Helped clients implement services and plan projects effectively.. Identified upselling and cross-selling opportunities.
Digital Project Manager
Managed regional project plans supporting digital campaigns and worked cross-functionally to create project plans and ensure that milestones are met.. Provided deep knowledge and understanding of all the steps required in the creative development and production process for digital deliveries and campaigns from briefs and creative development to QA, tracking and launching.. Responsible for translating client's business requirements, tracking budgets and timelines, and team engagement.. Communicate technical solutions to technical and business audience.. Analyzed functional requirements and designs.. Developed, maintained and enhance web-based software applications and ETLs that support automation of business services in a project-based environment.. Effectively evaluate detailed business and technical requirements in order to better implement functional requirements and technical design.. Collaborated with Product Development, Product Management, and Sales to develop new digital products or enhance existing digital product(s) or product line(s).. Maintain client satisfaction through effective project management and strong commitment to service.