Christopher

Designed and built a Python pipeline combining Google dorking, LLM-driven prospect enrichment, and a custom HTML evaluation interface to route candidates through a stratified review pipeline.. Implemented an informal lead-scoring layer keyed on engagement signals; richer-signal profiles converted to DM replies at materially higher rates than the unsegmented baseline.. Maintained CRM hygiene and met weekly meeting-set quotas alongside the build.. B2B outreach for high-ticket consulting; vetted profiles for program fit; consultative sales pipeline.. Direct strategy and content for technical creators.. Maintaining GhostPad (transparent writing application live in the Microsoft Store; Apple Store submission in flight), microstream (Qubic blockchain micropayments project, Hack the Future 2025 hackathon), and a multi-machine orchestration system coordinating Mac, Windows, and Linux nodes via HTTP-based state-sharing.

Webmaster & Content Creator

Overhauled site architecture and built first-time CTA infrastructure across web and social channels.. Ran the campaign analytics and audience-targeting cycle that contributed to ~$50K in donations across a 12-month window.

Operations and Support Engineer

Owned Tier 2/3 enterprise resolution on a data catalog and governance platform serving Penguin Random House, Associated Press, Norwegian Cruise Line, multiple universities, and government clients.. Sole engineer on the European morning shift — owned the entire GDPR process and was the technical face for European enterprise accounts.. Specialized in federated SQL diagnostics across customer data sources, REST API integration troubleshooting, and access provisioning across customer organizations.. Authored ticket-trend analyses inside Jira to surface recurring product issues to Engineering and Product teams.

Software Support Specialist

Technical support for Electronic Document Management (EDM) software serving county, municipal, town, and city government clients across the US.. Sole specialist owning the EDM ticket queue — held and resolved more tickets than any peer in the group.. Drove cross-functional incident resolutions involving IT admins, government stakeholders, internal engineering, and product design.. Provided onboarding and configuration guidance to government IT teams adopting the platform.

Software Support Specialist I

Maintained 95% QA score across phone, chat, and email channels supporting high-stakes assessment software (majority of US BAR exams).. Used Salesforce as the support CRM for case management, customer history, and escalation workflows.. Built repeat-request relationship with academic clients requesting me by name for technical configuration consultations.

Quality Assurance Engineer

Designed and implemented a Python + Selenium end-to-end testing framework that traversed full marketing and sales funnels, validating page-level state and customer-data persistence across cross-sell and upsell flows.. Built companion automation (auto-refunder for test charges, disposable test-email generator) reclaiming ~40 hours of manual team labor.. Identified, documented, and tracked bugs in Jira; standardized Dev–Support communication.