Experienced in customer service, quality assurance, team management, and teaching with proven ability to improve operational quality and foster language skills.
Handled customer interactions and quality assurance in call center environments.
Led teams of customer service agents and supervised operations to meet targets.
Taught English to groups of children and teenagers, developing lesson plans and engaging students.
Demonstrated good communication, proactive behavior, and ability to work under pressure.
Teleperformance
Work as a customer service agent., Quality control analyst for customer service calls.
ABC Language Center
English teacher, classes for groups of children and teenagers.
Teleperformance
Work as operations supervisor managing a team.
Webhelp+ Concentrix
Work as a team leader.
Bachelors Degree
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Supervised day-to-day operations in contact centers, coordinating teams and processes.
