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Cedar
Customer Support Specialist with 5+ years in Telecom & Service Industry
Contacto
Competencias
Provided comprehensive customer support including issue resolution, account management, and communication.
Assisted customers with home security and TV services, creating tickets and guiding technicians.
Conducted outbound calls for debt collection, processed payments, and promoted services.
Ensured clear, effective communication with customers to guarantee understanding and satisfaction.
Created and modified customer accounts, managed billing inquiries, and handled transactions.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years of diverse experience in customer service, technical support, and sales within telecom and service industries, adept at resolving issues, managing accounts, and driving customer satisfaction.
Logros Clave
- Handled multi-channel customer interactions across technical support, collections, and sales, demonstrating versatility.
- Created tickets and managed customer accounts to facilitate resolution and service continuity in telecom and service sectors.
- Supported sales initiatives by verifying customer eligibility and educating clients on offers, enhancing customer retention.
Experiencia
Tech Support Xfinity Comcast
Inbound calls, customer to the home security system, sales, created tickets for unresolved problems
Collection
i was a collector that made outbound calls to collect debts from customer, search for customer that wasn’t unreachable, closed deals and process payment from customer
Customer services representatives
Tickets creation for rent a cars, Customer service and advising at the moment to rent a car., Clear communication with customer to guarantee the clear understanding of the company's services and offers.
Tech Support
Responsible for giving tech support to customer regarding TV services, Ticket creation for technician to visit customer's houses., Calls listening for sales agents and ensure that they are following the right sales procedures and ensure the success company., Retain customer by using...
Customer services
Create flights tickets and receive payments., Sales.