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Erika
Customer Support Specialist with 4+ years in multinational enterprises
Contacto
Competencias
Resolved technical application issues across multiple channels, reducing downtime and improving user satisfaction.
Provided bilingual support via calls, chat, and email, addressing customer inquiries and retention strategies.
Reviewed and moderated content, ensuring adherence to community standards and safety policies.
Handled daily business operations and staff management as a business co-founder.
Fluent in English, Spanish, and Portuguese, supporting diverse customer bases.
Educacion
Idiomas
Resumen
Experienced in providing bilingual technical support and content moderation across various platforms. Skilled in troubleshooting, customer retention, and operations management. Proven ability to handle complex issues with professionalism and efficiency.
Logros Clave
- Provided bilingual technical support via calls, chats, and emails, enhancing customer experience.
- Reviewed and moderated approximately 300 content items daily, ensuring compliance with standards.
- Managed daily operations and developed business concept as co-founder of Hamburguesas Santiago's.
Experiencia
Call, Chat, and Email Representative
Provided bilingual technical support via calls, chats, and emails., Resolved application issues and minimized service downtime., Applied retention strategies to reduce subscription cancellations., Escalated complex technical issues to ensure timely resolution.
Content Moderator
Reviewed and moderated approximately 300 content items daily., Ensured compliance with community standards and safety policies., Conducted risk analysis and applied critical judgment.
Chat and Email Representative
Handled customer inquiries via chat and email in English and Spanish., Delivered effective solutions to improve customer satisfaction.
Owner and Co-founder
Managed accounting, staff, and daily business operations., Developed the menu and business concept.