Experienced Medical Interpreter and Operations Supervisor with over 6 years supporting healthcare, legal, and customer support environments. Skilled in interpretation, workflow management, escalation resolution, and documentation.
Delivered HIPAA-compliant interpretation services in healthcare and legal environments, accurately conveying complex information.
Supervised daily operations, managed staffing, and optimized workflow processes to improve efficiency.
Handled multi-channel support and complex escalations, ensuring high customer satisfaction and issue resolution.
Maintained accurate records, prepared reports, and ensured compliance with confidentiality standards.
GLOBO
Provide English–Spanish medical and legal interpretation services., Maintain accurate documentation and ensure HIPAA compliance., Manage high-volume calls while safeguarding confidential information., Support effective communication between healthcare providers and patients.
Teleperformance
Managed daily operations, scheduling, and workforce coordination., Tracked KPIs, prepared performance reports, and ensured SLA compliance., Supported payroll data processing and onboarding documentation., Improved workflow efficiency and administrative processes.
Teleperformance
Delivered HIPAA-compliant interpretation services., Maintained accurate records and documentation.
Startek
Handled complex customer escalations and case management., Validated data accuracy and prepared management reports., Coordinated cross-functional teams to resolve operational issues.
Bachelor of Architecture
Bachelor of Fine Arts (Drawing)
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Proficient in CRM systems, Microsoft Office, Google Workspace, and reporting tools for operational support.
Startek
Managed multi-channel customer support (phone, email, chat)., Processed orders, payments, CRM updates, and case documentation., Supported scheduling, reporting, and workflow coordination.
