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Paola
Medical Interpreter & Operations Supervisor with 6+ years in healthcare & customer service
Contacto
Competencias
Delivered HIPAA-compliant interpretation services in healthcare and legal environments, accurately conveying complex information.
Supervised daily operations, managed staffing, and optimized workflow processes to improve efficiency.
Handled multi-channel support and complex escalations, ensuring high customer satisfaction and issue resolution.
Maintained accurate records, prepared reports, and ensured compliance with confidentiality standards.
Proficient in CRM systems, Microsoft Office, Google Workspace, and reporting tools for operational support.
Educacion
Idiomas
Resumen
Experienced Medical Interpreter and Operations Supervisor with over 6 years supporting healthcare, legal, and customer support environments. Skilled in interpretation, workflow management, escalation resolution, and documentation.
Logros Clave
- Provided accurate English-Spanish interpretation, ensuring compliance with HIPAA and facilitating effective communication between healthcare providers and patients.
- Led daily operations and workforce coordination at Teleperformance, improving workflow efficiency and supporting KPI and SLA targets.
- Managed complex customer escalations, coordinated cross-functional teams, and maintained detailed records, enhancing operational resolution standards.
Experiencia
Medical Interpreter
Provide English–Spanish medical and legal interpretation services., Maintain accurate documentation and ensure HIPAA compliance., Manage high-volume calls while safeguarding confidential information., Support effective communication between healthcare providers and patients.
Operations Supervisor
Managed daily operations, scheduling, and workforce coordination., Tracked KPIs, prepared performance reports, and ensured SLA compliance., Supported payroll data processing and onboarding documentation., Improved workflow efficiency and administrative processes.
Medical Interpreter
Delivered HIPAA-compliant interpretation services., Maintained accurate records and documentation.
Senior Supervisor & Escalations Specialist
Handled complex customer escalations and case management., Validated data accuracy and prepared management reports., Coordinated cross-functional teams to resolve operational issues.
Customer Service & Escalations Support
Managed multi-channel customer support (phone, email, chat)., Processed orders, payments, CRM updates, and case documentation., Supported scheduling, reporting, and workflow coordination.