Dedicated customer support specialist with experience in healthcare, logistics, insurance, and finance. Skilled in client onboarding, case management, and troubleshooting. Proficient in CRM platforms and multilingual communication, committed to delivering efficient, accurate solutions and building...
Proven ability to build strong client relationships and ensure satisfaction across service roles.
Expertise in utilizing Zendesk and Salesforce for case tracking, client management, and reporting.
Applied troubleshooting skills to resolve issues efficiently and identify underlying problems.
Fluent in English and Spanish, facilitating effective communication in diverse environments.
Language Line Solutions
Facilitated accurate communication between healthcare providers and patients, ensuring clarity and satisfaction., Managed sensitive conversations with professionalism and interpreted complex medical terminology.
Lean Solutions Group
Coordinated daily logistics operations and confirmed 50–200 shipments per shift., Delivered customer-facing support, resolved time-sensitive issues, and ensured documentation accuracy.
Academic Health Plans
Reviewed and validated student insurance plans, resolved customer concerns via email, and ensured compliance with state and institutional requirements.
PayPal (Soluciones BK, SA)
Investigated account activity to assess risk and policy compliance., Documented cases in CRM systems and communicated findings to internal legal teams.
Bachelor of Architecture
High School Diploma
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