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Nelson
Customer Success & Client Support Specialist with diverse industry experience
Contacto
Competencias
Proven ability to build strong client relationships and ensure satisfaction across service roles.
Expertise in utilizing Zendesk and Salesforce for case tracking, client management, and reporting.
Applied troubleshooting skills to resolve issues efficiently and identify underlying problems.
Fluent in English and Spanish, facilitating effective communication in diverse environments.
Experience in reviewing data and generating reports to support operational decision making.
Educacion
Idiomas
Resumen
Dedicated customer support specialist with experience in healthcare, logistics, insurance, and finance. Skilled in client onboarding, case management, and troubleshooting. Proficient in CRM platforms and multilingual communication, committed to delivering efficient, accurate solutions and building...
Logros Clave
- Facilitated accurate medical communication between providers and patients, ensuring clarity.
- Managed up to 200 shipments daily, maintaining operational accuracy and timeliness.
- Reviewed and validated insurance plans, ensuring compliance and resolving customer concerns efficiently.
Experiencia
Medical Interpreter
Facilitated accurate communication between healthcare providers and patients, ensuring clarity and satisfaction., Managed sensitive conversations with professionalism and interpreted complex medical terminology.
Logistics Coordinator
Coordinated daily logistics operations and confirmed 50–200 shipments per shift., Delivered customer-facing support, resolved time-sensitive issues, and ensured documentation accuracy.
Insurance Auditor
Reviewed and validated student insurance plans, resolved customer concerns via email, and ensured compliance with state and institutional requirements.
Compliance Investigator
Investigated account activity to assess risk and policy compliance., Documented cases in CRM systems and communicated findings to internal legal teams.
Resolutions Specialist
Handled escalated customer issues, processed refunds and billing adjustments, and collaborated with finance and operations teams to ensure timely resolutions.
Customer Care & Sales Representative
Guided customers through vacation planning, recommended packages, and increased revenue by upselling onboard services.