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Mario
Customer Support & Sales Professional with 10+ years in Tech & Hospitality
Contacto
Competencias
Applied troubleshooting skills to solve customer technical issues across various platforms.
Developed and delivered customized sales solutions, managing client relationships for multiple products.
Built strong relationships with clients, ensuring high satisfaction and repeat business across roles.
Designed and implemented marketing campaigns to enhance brand visibility and engagement.
Supervised queue operations at Sutherland-GCP, ensuring timely customer issue resolution.
Resumen
Dedicated professional with over a decade of experience providing technical support, managing sales processes, and enhancing customer satisfaction. Skilled in troubleshooting, client relationship management, and campaign design, with a strong background in tech and hospitality sectors.
Logros Clave
- Provided technical support at DigitalOcean, resolving complex issues and ensuring customer satisfaction.
- Managed sales processes and customer relationships for video collaboration at TTEC-Logitech, driving revenue.
- Designed marketing campaigns at Innovative Contact Center to increase brand visibility and engagement.
Experiencia
Associate Customer Advocate
Provided world-class support to customers, troubleshooting technical issues, and ensuring high levels of satisfaction., Collaborated with cross-functional teams to resolve complex issues efficiently.
Sales Specialist
Specialized in sales strategies and client relationship management., Delivered customized solutions and drove revenue growth for multiple clients.
Video Collaboration Sales Manager II
Managed sales processes for video collaboration products., Developed and maintained strong customer relationships, achieving significant revenue targets.
Marketing Coordinator
Designed and implemented marketing campaigns to increase brand visibility and client engagement.
Sales Representative
Drove revenue through personalized sales presentations and customer engagement strategies.
Queue Manager
Managed Google Cloud Platform queue operations, ensuring timely resolution of customer issues and optimizing team performance.
Travel Guide
Assisted clients with travel arrangements and provided top-tier customer service to enhance vacation experiences.
AutoCAD Draftsman
Created detailed technical drawings for telecommunications projects, ensuring accuracy and compliance with standards.