Adriana - Customer Service Professional with 3+ years in support and operations

San Pedro Sula, Cortés Department, Hondurasen

Escalated complex customer interactions, ensuring resolution and customer satisfaction.

Handled over 30 calls daily in a high-pressure environment, maintaining performance standards.

Publicado en CazVid

Resumen

Experienced in managing high-volume customer interactions and supporting operational processes. Skilled in CRM tools and delivering quality service under pressure.

Logros Clave

Utilized CRM systems like Salesforce to document and track incidents, supporting operational continuity.

Habilidades

Customer ServiceAdvanced

Delivered high-quality customer service, de-escalating issues and ensuring resolution in fast-paced settings.

Administrative SupportAdvanced

Managed data entry, record keeping, and provided real-time support to ensure operational efficiency.

Operations ManagementIntermediate

Assisted in maintaining performance standards and managing case tracking processes.

Technical SkillsExpert

Proficient in Microsoft Office Suite and Salesforce CRM for documentation, reporting, and communication.

Idiomas

English

Experiencia

Administrative Assistant – Customer Service

ALORICA HONDURAS, S.A.

June 2022 - January 2026

Served as escalation point for complex or high-risk customer interactions (“sup calls”)., Took over challenging calls to de-escalate situations and ensure service resolution., Provided real-time support to frontline agents by answering process-related questions., Assisted in maintaining performance...