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Kevin
Quality Analyst with diverse customer service and technical skills
Contacto
Guatemala City, Guatemala, Guatemala
Disponible en CazVid
Competencias
WindowsIntermediate
Utilized Windows OS for daily tasks, data management, and technical support in professional settings.
WordIntermediate
Created and formatted documents, reports, and correspondence using Microsoft Word.
Customer ServiceIntermediate
Provided support and assistance to customers at various companies, including call centers and financial institutions.
Quality AnalysisIntermediate
Conducted quality assessments and ensured service standards were met at CIBC.
Educacion
Escuela Oficial Urbana Mixta Miguel García Granados
Completed 2008
Instituto Nacional Experimental de Educación Básica Con Orientación Ocupacional
Completed 2011
Liceo en Ciencia y Tecnología de Occidente
Completed 2014
Idiomas
SpanishNative
EnglishExcellent
Resumen
Experienced professional with a background in customer service, quality assessment, and technical competencies across diverse industries including finance and technology. Proven ability to adapt and perform in dynamic environments.
Logros Clave
- Gained experience at multiple companies including Alorica, Conduent, and CIBC, demonstrating adaptability across various roles.
- Worked as a quality analyst, applying computer skills to assess and improve service quality.
- Possesses a broad skill set including customer service, technical proficiency, and work in the financial sector.
Experiencia
quality analyst
CIBC
October 17th, 2023 - December 22, 2025
Habilidades
WindowsWordCustomer ServiceQuality Analysis
Publicado en CazVid - 17 may 2026