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Catalina
Customer Service & Operations Specialist at Royal Caribbean International
Contacto
Competencias
Exceptional ability to communicate effectively with guests, resolving issues and enhancing their experience.
Skilled in coordinating team efforts and managing operational workflows for service excellence.
Proficient in developing marketing initiatives to increase brand awareness and customer engagement.
Confident communicator with experience delivering seminars, presentations, and engaging audiences.
Knowledgeable in supervising maintenance programs to ensure facility and equipment reliability.
Educación
Idiomas
Resumen
Catalina is a dedicated professional with extensive experience in customer service, operations, and marketing across hospitality, retail, and cruise industries. Skilled in team leadership, guest interaction, and strategic planning, she excels at enhancing customer satisfaction and operational efficiency.
Logros Clave
- Managed ship route knowledge and guest itineraries, enhancing customer experience.
- Developed and implemented marketing strategies at Effy Jewelry NY, boosting brand engagement.
- Supervised hotel maintenance operations, ensuring seamless service delivery at The Click Clack Hotel.
- Led team communication and guest interactions, improving customer satisfaction and operational efficiency.
Experiencia
Next Cruise Associate
Knowledge of Royal Caribbean’s ship routes and itineraries for guests needs, Use of Excel for tracking credit card commission, overall operation revenue and team schedule, Weekly reports and files sent to the Marketing and Revenue Manager for department performance, Merging files for cabin drops, Coordinating with print shop for the correct display of ship itineraries, Interdepartmental communications and relations for brand awareness, Public speaking and language skills
Ambassador
Impeccable language skills, public speaking and personal appearance, Developing marketing strategies to engage with the guests, Conducting and creating seminars and events to create brand awareness by implementing SeaMS, Providing trainings for brand awareness, optimal guest interactions and team buildup, Tracking personal and group targets by use of Excel, Interdepartmental communications and relations for brand awareness
Assistant Head of Maintenance and General Services
Supervising proper maintenance of facilities and equipment for uninterrupted hotel operation, Coaching team members in preventive maintenance programs, Interdepartmental communication and relations, Maintaining high standards and brand image by responding quickly and professionally, Use of Excel for tracking budgets, expenses and optimizing hotel resources, Devising maintenance procedures without compromising safety
Host
Impeccable language skills and personal presentation, Proficient communication with guests, Managing online and phone reservations, Efficiently overcoming guest complaints, Combined efforts with staff to provide repeating and excellent customer service, Ensuring brand quality and company culture