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Carolina
Product Manager with 5+ years in software development
Contacto
Competencias
Oversee product lifecycle from conception to launch, coordinating diverse teams.
Utilize Scrum and Kanban frameworks for efficient project management and team collaboration.
Lead and mentor cross-functional teams to achieve project milestones.
Analyze user needs and market trends to inform product development decisions.
Educacion
Resumen
Experienced Product Manager with expertise in managing product development lifecycle and leading cross-functional teams to deliver innovative solutions.
Logros Clave
- Led cross-functional teams to develop and launch new product features, improving user engagement.
- Managed project timelines and deliverables across multiple teams to ensure timely releases.
- Drove product roadmap planning aligning with business goals and customer needs.
Experiencia
Customer Service agent
Assisted patients through inbound calls seeking medical assistance at clinics, Provided information about outstanding medical bills, Explained the insurance coverage available to them, Clarified which expenses were not covered for their care.
Customer Service agent
Provided support to Dashers through inbound calls and chats, Collaborated with them to contact buyers via outbound calls to complete the delivery of orders, purchases, and packages, Assisted Dashers in locating buyers’ addresses to ensure successful deliveries, Guided them on updating vehicle information within the application for completing their deliveries efficiently.
Customer Service agent
Supported ticket sellers by assisting with buyer communication, Ticket delivery, Payment issues, Charge reversals, System updates, Provided tax-related sales data, Guided sellers on offering alternatives for unavailable tickets.