Carmen - Customer Service Specialist with 5+ years in client support and communication

Comayagua, Comayagua Department, Hondurasen

Supported US clients at Allied Global by assisting with issue resolution including SIM activation and troubleshooting internet connectivity.

Provided multi-channel customer service to US Army personnel through PAE/P2GLS, managing appointments for various housing and safety issues.

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Resumen

Experienced in client support, technical troubleshooting, and bilingual communication across telecom, military, and educational sectors.

Logros Clave

Gained experience in language interpretation, technical support, and appointment coordination across diverse roles.

Habilidades

Customer SupportAdvanced

Handled customer inquiries and troubleshooting across multiple platforms in telecom and military service environments.

Communication SkillsAdvanced

Facilitated clear verbal and written communication, including technical assistance and language interpretation.

Technical SupportIntermediate

Provided technical support for internet issues, SIM activation, and troubleshooting within telecom services.

Appointment CoordinationIntermediate

Scheduled and managed appointments for housing and safety services for Army personnel.

Experiencia

Customer Service Representative

Allied Global

2016 - Until now

Provide support to an US client (Tracfone) helping customers with their phone line such as activating sim cards, troubleshooting internet, adding minutes to their account.

English Teacher

Academia Europea

2017 - 2017

Medical Interpreter

FLUOR

2019 - 2020

Bilingual Service Desk Clerk

PAE / P2GLS

2021 - 2022

Providing customer service to the US ARMY through phone, email, in person and within their system. Setting up appointments for housing issues such as HVAC, electrical, carpentry, pest control, plumbing, safety.