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Carlos
Customer Service Specialist with 5+ years in client support and sales
Video resume
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Competencias
Delivered support through multiple channels, including phone, email, and chat, handling diverse customer needs.
Communicated effectively in English and Spanish, assisting a broader customer base and handling inquiries from diverse backgrounds.
Utilized platforms like Zendesk, Shopify, Five9, and Talkdesk to manage customer interactions and information efficiently.
Facilitated hotel reservations sales and achieved sales goals through excellent customer service and product knowledge.
Handled payment updates and processing, verified loan applications, and supported financial transactions securely.
Educacion
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Resumen
A dedicated customer service specialist with over 5 years of experience supporting clients via multiple channels. Skilled in CRM platforms, payment processing, and sales, fluent in English and Spanish. Known for effective communication, problem resolution, and maintaining high customer satisfaction.
Logros Clave
- Provided comprehensive support across multiple companies, handling inquiries via phone, email, and chat.
- Maintained customer satisfaction by managing rescheduling, cancellations, and payment updates efficiently.
- Sold hotel reservations and met sales goals while delivering excellent customer service.
Experiencia
Customer Service Representative
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Jr. Service Representative
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Customer Service Representative
Assisted customers exclusively via email with exchanges, refunds, and returns., Ensured timely and professional responses to customer inquiries.
Sales Agent
Sold hotel reservations for various hotel brands., Met sales goals while delivering excellent customer service.
Customer Service Agent
Assisted customers with inquiries and concerns via email, chat, and phone., Delivered consistent support while managing high-volume interactions.
Customer Service Representative
Assisted customers of a loan company with payments via debit card or bank account., Verified pending loan applications and supported new and current customers.
Bilingual Assistant
Received inbound calls from English and Spanish-speaking customers seeking auto insurance quotes., Collected customer details and transferred calls to licensed agents in the U.S.