Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Carlos
Contacto
Competencias
Demonstrated experience with Amadeus ARD.
Demonstrated experience with CM.
Demonstrated experience with Inventory.
Demonstrated experience with Microsoft 365 (Advanced).
Demonstrated experience with SAP.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Documentation Coordinator
End-to-end management of international maritime documentation: Bills of Lading (BLs), invoices, and exempt/non-exempt cargo reports for global destinations.. Logistics coordination: scheduling vessel workload windows, closing cargo cutoffs, and managing timelines with shipping lines.. Administration of customs platforms (Vilden) for vessels schedule entry and tracking.. Management of client-and destination-specific documentation requirements (USA, South America, Europe, United Kingdom and other markets).. Direct client communication to gather required information and ensure compliance with foreign trade regulations.
Specialist II–Access Management
Managed access administration for approximately 5,000 users per platform, including Amadeus (ARD, CM, Inventory) and other mission-critical applications.. Served as informal Product Owner on an automation initiative: gathered user stories, coordinated with the development team, and validated deliverables, achieving a 20% reduction in user creation processing time.. Systems Integration Coordinator: designed and managed cross-functional communication workflows between business units and IT to support process automation.. Developed and implemented agile processes for digital identity management.. Trainer of Trainers on newly implemented procedures and technology tools.
Infrastructure & Key Process Management Analyst
Identified and implemented process improvement opportunities in operational workflows and internal communication flows.. Monitored IVR systems and audited operational functions to ensure service continuity.. Administered corporate applications and maintained operational databases.. Generated findings reports and improvement recommendations presented to leadership.
Support Center Analyst
Business applications administrator (including Amadeus ARD): ensured operational continuity for mission-critical systems.. PCI DSS and SOX compliance auditor within support operations.. Developed technical manuals and training programs for internal users and third parties.. Delivered training sessions ranging from 2 to 20 participants on various processes and tools.
Customer Service Agent
Managed passenger-facing operations: check-in, boarding, flight tracking, and resolution of operational incidents.. Non-regulatory course trainer for airport operations staff.. Cross-departmental liaison to ensure schedule compliance during contingency situations.