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Carlos
Customer Service with 5+ years in B2B and B2C sectors
Contacto
Competencias
Provided direct support to customers across various industries, resolving issues and ensuring satisfaction.
Achieved top sales rankings by offering tailored plans and managing client accounts effectively.
Led and trained agents to improve system usage, product knowledge, and customer support quality.
Assisted with technical issues, system navigation, and troubleshooting in various support roles.
Maintained accurate records, managed case tracking, and utilized multiple systems such as Salesforce and Google Sheets.
Educación
Idiomas
Resumen
Experienced in B2B and B2C support, sales achievement, team training, and technical assistance.
Logros Clave
- Reached top seller status within the first two months at multiple roles, demonstrating quick adaptation and performance.
- Supervised and trained agents at TECSPEK Contact Center, improving team efficiency.
- Handled a diverse range of customer and technical support issues across telecommunications, retail, ticketing, energy, and debt management sectors.
Experiencia
Customer Service representative for T-Mobile
Working B2B with multiple system to ensure the technical support and sales goals were met, Reached top seller in first moth of production
Customer Service and Sales representative for TELUS CANADA
Worked b2b with technicians to schedule installation through multiple systems to ensure account goals were accomplished, Reached top seller on the 2nd month of production
Inbound Sales agent for Soft Surroundings and Boston Proper
Helping customers to find their perfect size on clothing and place the order as needed and assist them if there were any issues on new or existing orders
Supervisor for AT&T Renewals
Processed already filtered data for new services, Trained agents to use system and learn product, Supervisor calls
Inbound Sales Agent and Customer Service representative for Ticket Network, Insta Cart and Fossil
Assisting clients with new orders for tickets or assist technical difficulties with the tickets for events like Opera, concerts, Soccer games, etc., Escalated major ticket issues through internal chat and email system to ensure ticket functionality
2nd Level Customer service representative – Supervisor for Target
Helped guests with their lost, damaged or wrong packages or any issues with app or billing also to place new orders via app or website, Had interactions via Chat, email and calls, Used multiple systems to keep track of policy updates and case records via Salesforce, Reached top performance spot in the first 2 months of production.
Inbound Sales for TXU Energy
Helped customers to set electric plan by offering them the best option based on their usage and expected kilowatt hour price., Provided multiple options and offers to ensure customers close the sale with the company
Debt Negotiations
Assisted client with their multiple debts making sure payments were on time, Used a main system for client accounts and a Google Sheet file to keep track on my own, Worked B2B to negotiate client's debts to make sure clients were getting a good discounted rate
Dish Sales
Offered plans to new clients making sure they get the best rate, 2 systems were used to set up the accounts and services, I kept a main file to control the customers information and have it very well organized
Debt Collection
Reached out to patients with outstanding medical debt to notify them of the amount owed, Assisted patients in setting up payment plans or settlements to make the debt more manageable., If the debt remains unpaid, I report it to credit agencies or take legal action to recover the amount owed.