Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Carlos
Operations Director at Worx1HR with over 25 years in workforce and process management
Contacto
Competencias
Proven ability to lead diverse teams, optimize performance, and foster collaborative work environments.
Skilled in automating processes and integrating systems to improve operational efficiency.
Dedicated to delivering exceptional client experiences, resolving issues promptly, and maintaining high satisfaction.
Experienced in analyzing workflows, identifying bottlenecks, and implementing effective enhancements.
Capable of managing employee schedules, coordinating resources, and ensuring operational coverage.
Educacion
Idiomas
Resumen
Carlos is a seasoned Operations Director with over 25 years of expertise in team management, workflow automation, and process improvement across diverse sectors including legal and immigration services. Adept at enhancing operational efficiency and delivering exceptional client experiences.
Logros Clave
- Led daily operations at Worx1HR, optimizing team performance and service quality.
- Specialized in automations and integrations, streamlining workflows and reducing manual tasks.
- Enhanced intake processes and quality assurance at Alexandra Lozano Immigration law, improving compliance and efficiency.
- Managed client scheduling and support for immigration legal services, ensuring high customer satisfaction.
- Defined and improved quality standards at Jumio S. A. S., driving continuous process enhancements.
Experiencia
Operations Director
Oversaw daily floor operations, ensuring team performance and service quality., Handled customer complaints promptly and professionally., Automations and integrations specialist., Scheduled shifts efficiently to meet business needs., Led performance reviews and workforce optimization., Implemented, tracked, and ensured compliance with key KPIs to drive team accountability and results.
Intake Virtual Assistant
Ability to handle multiple tasks efficiently in a fast-paced legal environment., Dedicated to providing exceptional client service and support throughout the legal process., Detail-oriented Intake Virtual Assistant with a strong understanding of immigration and criminal defense law., Skilled at conducting client intake interviews to gather essential information for case evaluation.
Quality Assurance Specialist
Call audits of Intake team, DNQ reviews, Collaboration with training, Process improvement of Intake QA, Leading Calibration process, Collaboration in the creation of the QA department.
Sales Representative
Scheduling appointments to immigrants to fix immigration status in the USA., Floor support.
Service & Quality Team Lead
Defined and upheld quality goals, policies, procedures, and standards., Analyze inspection reports, customer feedback, and other metrics to identify areas for improvement., Identify root causes of quality issues and implement solutions., Team leadership, motivate and guide quality analyst and tagging auditors., Keep management informed through performance reports and metrics related to quality goals.
Staffing Manager
Coordinate schedules, book meetings, manage calendars for staff team., Make travel arrangements, book flights, reserve hotel rooms, arrange transportation for the customers., Assist with correspondence, presentations, mailings, inventory.