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Carlos

Customer Service Specialist with 5+ years of diverse client support experience

Video resume

Introduction
Brief Description of the candidate.

Contacto

Cajamarca, Cajamarca Department, Peru
Disponible en CazVid
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Competencias

Customer ServiceExpert

Managed and supported customer inquiries and reservations via phone and online platforms.

Technical SupportAdvanced

Assisted users with technical issues related to educational programs and website functionalities.

Team Management & SupervisionIntermediate

Reviewed agent interactions and reported for quality assurance in a supervisory capacity.

Translation & Language SupportAdvanced

Translated documents and reports between English and Spanish for company needs.

Computer SkillsExpert

Proficient in Microsoft Office Suite, Corel Draw, AutoCAD, and Photoshop for various professional tasks.

Educacion

Administration and Commerce
CETPRO "Cajamarca"
Completed 12/2003
Computing and Computer Science
CETPRO "Cajamarca"
Completed 12/2003
Expert in Electricity and Basic Digital Electronics
Higher Institute CIMAS
Completed 12/2003
Business Administration
University "Inca Garcilaso de la Vega"
Completed 12/2003
Computer repair and assembly
Superior Institute SISE
Completed 12/2003

Idiomas

EnglishC1
SpanishC2
GermanA1

Resumen

Experienced agent with a strong background in client support, technical assistance, and team supervision across diverse industries. Skilled in multilingual communication and document translation.

Logros Clave

  • Provided multilingual customer support across international markets, handling inquiries, reservations, and technical issues.
  • Supervised and reviewed customer interactions to ensure quality and accuracy, contributing to process improvements.
  • Supported students and clients with enrollment, course management, and technical platform usage in educational and corporate settings.

Experiencia

Customer Service Agent

Teleperformance Peru
07/2014 - 12/2015

Answer calls from Guest from around the world that would like to ask questions about the properties we have or would like to book or change a reservation they have.

Senior Representative

eTeacherGroup
01/2018 - 12/2018

Customer Service: Support for students with their enrollment, their courses, problems they have with classes, schedules, teachers, and payments., Technical Support: Support to the students with the use and updating of the programs for the realization of the classes and the use of the Institute...

Customer Service Supervisor

Teleperformance Peru
04/2022 - 07/2023

Manage and review interactions made by our agent to correct any mistakes in the cases they have during the day., Report to their supervisors to improve interactions with the guests.

Customer Service Agent

Teleperformance Peru
07/2012 - 11/2012

Answer calls from Guest from around America and assist they with the deliveries they want.

Transcriber / Translator

Premium Data S.A.C.
12/2011 - 05/2012

Translation of documents and reports directed by the company IPSOS APOYO.

Habilidades

Customer ServiceTechnical SupportTeam Management & SupervisionTranslation & Language SupportComputer Skills
Publicado en CazVid - 17 may 2026
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