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Carlos
Customer Service and Sales Specialist with 20+ years in client engagement
Video resume
Contacto
Competencias
Extensive experience handling customer inquiries, complaints, and resolution processes across diverse sectors.
Proven ability to close sales, manage client relationships, and develop new business opportunities.
Experience leading sales teams, providing training, and coordinating operational improvements.
Managed branch operations, risk controls, and logistics to ensure efficient service delivery.
Handled customer databases, conducted market research, and managed client follow-ups to optimize service outcomes.
Educacion
Idiomas
Resumen
Experienced business manager with over 20 years in customer service, sales, and operations, fluent in English and Spanish, with a focus on client engagement, team leadership, and operational efficiency.
Logros Clave
- Progressed through roles from Customer Service Advisor to Sales Manager, demonstrating skill development and role diversification.
- Led sales team training and product promotion initiatives, contributing to operational efficiency and new market segmentation.
- Managed multiple customer service operations across various markets, resolving technical and service-related issues.
Experiencia
Customer Service Advisor for the US market
Customer service for apartment and house rental services (Guests)., Handling customer calls for rental service complaints., Resolving check-in/check-out issues, managing refunds, warranties, etc.
Customer Service Advisor for the Chilean market
Postpaid customer service and problem resolution., Handling calls for postpaid service complaints., Resolving technical difficulties with mobile internet and calls.
Retention Advisor
Postpaid customer retention against offers from other operators., Campaign calls to postpaid customers., Resolving technical difficulties with mobile internet service.
Customer Service Advisor
Prepaid and postpaid customer service for Bitel., Handling complaint and migration calls., Resolving technical difficulties with mobile internet service.
Insurance Sales Advisor for Rímac
Managing the database and calling potential customers., Handling calls from potential customers., Closing sales of health insurance plans.
Renewal and Portability Advisor
Managing the database and calling potential customers., Handling customer calls., Closing sales of offered plans and equipment.
Customer Service
Managing the database and calling potential customers., Receiving potential customers at the project., Closing contracts for lot and house rentals or sales., Post-sale customer follow-up by phone.
Real Estate Advisor
Managing the database and calling potential customers., Field visits to contacted customers., Closing contracts for property rentals or sales., Post-sale customer follow-up by phone.
Sales Manager
Implementing the sales of health and occupational health plans to private companies and financial institutions., Forming a sales team and providing training and talks on products and services., Ensuring minimum conditions for general medical services operations., Reporting directly to the General...
Branch Administrator
Ensuring general branch operations., Presiding over credit committees with approval autonomy., Supervising sales force, collection managers, and lawyers., Operational risk management and cash control., Logistics coordination for proper branch operations., Proposals for operational improvements and...