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Camila
Coffee Shop Owner & Trainer with 15+ years in Hospitality & Food Service
Video resume
Contacto
Competencias
Led the comprehensive management of a coffee business, including financial oversight and strategic planning.
Provided personalized service, resolved operational requests, and improved customer satisfaction in busy cafe environments.
Designed and conducted training programs focused on coffee skills, operational standards, and product presentation.
Supported administrative functions, supplier coordination, and operational documentation across multiple roles.
Managed supply chain, stock levels, and product rotation to optimize inventory in cafe settings.
Educacion
Idiomas
Resumen
Full-spectrum professional with over a decade of managing, training, and supporting coffee and hospitality operations. Skilled in business management, staff development, and delivering high-quality customer experiences. Adept at designing training programs and streamlining cafe processes for...
Logros Clave
- Managed all aspects of Press Coffee, including operations, finances, and branding, demonstrating full business ownership.
- Designed and delivered technical training programs for baristas and beverage staff, focusing on operational efficiency and quality standards.
- Implemented customer service strategies and staff training that enhanced customer experience and operational performance at multiple coffee establishments.
Experiencia
Owner & General Administrator
Full administrative, financial, and operational management of the business., Monitoring of income, expenses, costs, margins, and basic accounting processes., Supplier management, purchasing, inventory control, and stock optimization., Strong customer service focus, including client retention and...
Administrative Assistant
Direct support to administrative and accounting departments., Sales registration, cash reconciliation, and preparation of basic reports., Coordination with suppliers and order tracking., Organization and management of administrative and operational documentation., Internal process support and...
Operations, Customer Service & Internal Training
Personalized customer service, ensuring high service quality standards., Cash handling, daily sales control, and cash audits., Inventory control support and product rotation monitoring., Internal staff training in customer service, barista skills, and process standardization., Active participation...
Professional Trainer – Barista & Beverage Programs
Design and delivery of technical and operational training programs., Performance evaluation and continuous improvement follow-up., Training focused on operational efficiency, quality assurance, and commercial results.
Instructor
Academic and practical instruction in coffee tasting, brewing methods, barista skills, latte art, and tea barista training.