Caleb - Customer Service Representative with 1 year in Legal and Contact Center Industries

Skilled in managing customer interactions, resolving issues, and ensuring client satisfaction in diverse settings.

Experience in organizing and tracking product inventory, including lot separation and stock accuracy.

Proficient in bilingual communication, facilitating clear and effective interactions with clients and teams.

Competent in MS Office Suite, Outlook, and Salesforce for documentation, communication, and data management.

Racked Product up and make sure that the product was separated from the old to the new., Separate products from different lot numbers., Made sure that my team had the right product to provide to the customers.

Worked for Morgan and Morgan a personal injury law firm that is nationwide in the United States., Customers would call in and we would get them over to the proper legal team that would be able to assist them, Depending if we could take the case or not.

Provided OB warm calls and offered clients to change their Medicare plans., Followed up with the clients that were interested and set up follow up calls and interactions.

Worked for the Campaign of zip car., The customers would reserve vehicles and would call in if there was a problem with the vehicle or if it was not there we would have to follow up with the previous customers., I also worked with billing providing refunds or escalating a situation.