This is my profileContact via CazVidCaleb
Customer Service Representative with 1 year in Legal and Contact Center Industries
Contact
Competencies
Skilled in managing customer interactions, resolving issues, and ensuring client satisfaction in diverse settings.
Experience in organizing and tracking product inventory, including lot separation and stock accuracy.
Proficient in bilingual communication, facilitating clear and effective interactions with clients and teams.
Competent in MS Office Suite, Outlook, and Salesforce for documentation, communication, and data management.
Education
Languages
Summary
Dedicated customer service specialist with bilingual skills and experience in legal, logistics, and contact center environments. Adept at managing client interactions, inventory tasks, and technical tools to deliver quality support and operational efficiency.
Key Achievements
- Efficiently managed product organization and lot separation, ensuring accurate inventory handling.
- Provided bilingual customer support for a nationwide law firm, facilitating effective client-legislation communication.
- Followed up with clients to successfully transition Medicare plans, enhancing customer retention.
- Handled vehicle reservation issues for Zipcar, improving customer satisfaction through timely issue resolution.
Experience
Forklift Driver
Racked Product up and make sure that the product was separated from the old to the new., Separate products from different lot numbers., Made sure that my team had the right product to provide to the customers.
Bilingual customer service rep
Worked for Morgan and Morgan a personal injury law firm that is nationwide in the United States., Customers would call in and we would get them over to the proper legal team that would be able to assist them, Depending if we could take the case or not.
Provided OB warm calls and offered clients to change their Medicare plans., Followed up with the clients that were interested and set up follow up calls and interactions.
Worked for the Campaign of zip car., The customers would reserve vehicles and would call in if there was a problem with the vehicle or if it was not there we would have to follow up with the previous customers., I also worked with billing providing refunds or escalating a situation.