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Caia
Customer Service Representatives
Contacto
Competencias
Demonstrated experience with Google Calendar.
Demonstrated experience with Outlook.
Demonstrated experience with Notion.
Demonstrated experience with Microsoft SharePoint.
Demonstrated experience with Office Suite.
Educación
Resumen
Customer Service Representatives open to new opportunities
Experiencia
Microbiology & Chemistry Intern, Analytical Department
Daily nursery maintenance of callus, research plants, cuttings and shoots in the Biotechnology Unit.. Performed total nitrate measurement and calculation using double digestion method for water quality analysis.. Conducted Biochemical Oxygen Demand (BOD), Total Chloride, COD, Total Phosphate, Total Fats, Total Dissolved Solids, Total Suspended Solids and Dissolved Oxygen (DO₂) testing on potable, wastewater and treated wastewater, ensuring accurate environmental monitoring.. Calibrated and operated pH meter; shadowed senior staff in measuring pH of consumer product samples (e.g., roll‑on deodorant).. Observed servicing and maintenance of Atomic Absorption Spectrophotometer (AAS) by external professionals.. Exposure to proceedings of internal audit procedure, discussions on non conformances and root cause analyses.. Prepared and measured nitrate concentrations in water samples with 5‑minute incubation across ~40 samples daily.. Assisted in automatic dispensing of LTB broth media into test tubes and proper autoclave loading.. Covered and labelled LTB broth media tubes; ensured correct sample tracking with Durham tubes.. Shadowed preparation and filing of BOD reports in laboratory results database.. Measured pH and chlorine clearance for BOD sample setup; adjusted chlorine threshold using thiosulfate.. Practiced pipetting techniques (0.1, 1, and 10 mL volumes) into Durham tubes for microbial testing.. Ensured accurate tube labelling and sample correspondence for traceability in microbiological assays.. Ensured quality assurance by adhering to ISO 9001, ISO [contact hidden] frameworks.. Shadowed Biotechnology Unit & Natural Products Unit Natural in the development of products, testing, extracts, product characterization, biotechnology applications, fermentation concepts and culture maintenance.
Research Intern, Part Time, Remote
Linked quantum/computational outputs with wet‑lab assays via iterative feedback loops.. Interviewed wet‑lab teams to map workflows and ecosystems for pipeline integration.. Delivered literature reviews and interview summaries for I‑Corps research phases using Microsoft Teams, MS Excel and Google Suite.. Presented 2 paradigms‑shift or cutting‑edge papers weekly (incl. GYBN).. Contributed to NYU Endless Frontier Labs grant application (2026–27).. Applied to the Wellcome Trust Committee Observer program.
Lab Shadow, Biochemistry Lab Technician Department
Conducted enzyme activity assays with varying concentrations of p-nitrophenol (PNP) and enzyme solutions.. Organized and sorted glass pipettes by size and color (white, black, brown, blue) for efficient laboratory use.. Packed pipette tubes into storage boxes to maintain sterile and orderly lab conditions.. Performed casein isolation and albumin isolation procedures, including demonstration of dialysis tube applications.. Prepared and calibrated Glycine-Tris HCl buffer solutions; adjusted pH to 8.3 using glycine with precision pH meter calibration.. Prepared, casted, dismounted and stored SDS polyacrylamide gel in appropriate buffer.
Communications Coordinator, Part Time, Remote
Filmed, edited and scheduled 5+ spotlight interviews with key stakeholders post Hurricane Melissa and special occasions including International Women’s Day and DSA FPF’s 10 Year Anniversary (Students, Donors, Students benefiting from Annual Youth Engagement Camps and Volunteers).. Maintained communication through updates and reminders sent in WhatsApp Community with 100+ members.. Utilised Instagram and LinkedIn to regularly share interviews or organisational achievements weekly with tailored captions garnering 20K+ account impressions across both platforms and a 300% increase in followers.. Designed video thumbnails, edited long form and short form videos, LinkedIn graphics and social media static posts to drive engagement of 20K+ account impressions across Instagram and LinkedIn.
Founder
Founded a student-led organisation based on the promotion of SDG goals and STEM.. Allocate tasks and assignments through the use of Microsoft Excel to 25+ team members from 7+ nationalities weekly.. Facilitate logging of volunteer hours to 25+ team members based on contributions through article submissions, graphic designs, social media management and event coordination.. Conducted webinars with guest speakers for 30+ young persons from around the world.
Medical Lab Intern
Calibrated the Vitros 100 machine in various parameters, CK, GGT, ALKP, AST, TP, Electrolytes and ALB for example according to ISO 13485.. Isolated and identified microbes and structures present in urine samples, particularly on MacConkey and Blood agar.. Performed rapid tests on serum and urine samples tabulated results, Dengue, HIV, Syphillis, HbA1C, Urine Dipstick and H. pylori testing.. Performed blood tests (complete blood count, antibody distribution) using the Mindray machine.. Shadowed dissection of fallopian tubes, ovaries and appendix for further analysis via preserving and blocking of the tissue.. Shadowed histological staining of tissue, observed produced slides for abnormalities in brain and ovarian tissue.. Shadowed the operation of the ChemWells machine with ELISA test kits in various immunological markers, namely, T4, T3, TRF markers.
Extern, Marine & Community Conservation
Networked with over 50 global professionals from mentors to fellow externs around the world.. Engaged in weekly dialogues between industry professionals and mentors to formulate a community-based research project on water resources.. Completed their online curriculum of research in order to secure a certificate of honour.
Promoter (Part Time)
Represented the National Baking Company brand at public events, supermarkets, and promotional campaigns across multiple locations. (Sigma Run 2026, Master Mac Promotional Opening, Tru Juice 5k 2026).. Engaged customers with product samples, demonstrations, and persuasive brand storytelling to increase product awareness and sales.. Maintained a professional and energetic attitude to attract customers and enhance brand image while ensuring smooth coordination and product availability.
Project Manager, External Affairs Committee
Drafted sponsorship emails, partnership emails and invoices for 10 corporate entities using Google Docs.. Successful corporate entities reached include Deaf Can Coffee, Southern Regional Health Authority (SERHA), The University Hospital of the West Indies (UHWI), Jamaica Association of Dental Students (JADSA), National Health Fund (NHF) and Lane Pharmacy.
Treasurer, Block C (Chol)
Managed and accounted funds from fundraisers (Crocs & Fan Wash, Know Your Block Competition, Block T-Shirts, Parties) in spreadsheets and invested in projects like Annual Award Ceremony and Block Treats.
Virtual Admin Assistant, Social Media Manager
Customer service experience by responding to 20+ customers online per day from Facebook and Instagram and uploading orders to an online database to be completed by 5 PM EST each day.. Scheduled daily deliveries of products to 4+ grocery outlets across Trinidad.. Uploaded daily bill invoices (manufacturing and personal) to the accounting platform Wave. Created and disseminated 100+ bills monthly using Microsoft Excel and Word supporting leadership with timely data and operational updates.. Created infographics to advertise products and locations of products at different food outlets.
Experienced Swimmer
Active Member of an ASATT Certified Swim Club.. “Learn to Swim” Certified 2012.. Participated in annual primary school, secondary school swim meets and Maracas Open Water Swim 2017.
Communications Coordinator (Remote, Part-Time)
Maintained accurate, up-to-date scheduling and follow-up across a 100+ member community by coordinating regular WhatsApp updates and reminders, ensuring outstanding items were addressed promptly.. Coordinated logistics and scheduling for 5+ stakeholder interviews (donors, students, volunteers) by managing filming, editing, and release timelines around key organizational dates, keeping deliverables on track.. Communicated organizational updates clearly in writing across Instagram and LinkedIn, maintaining consistent, accurate messaging to a growing audience.
Virtual Admin Assistant & Social Media Manager
Maintained accurate daily records for 20+ customer orders by uploading and organizing entries into an online database, ensuring same-day completion by 5 PM EST.. Coordinated delivery scheduling across 4+ grocery outlets, prioritizing competing logistical needs to maintain reliable, time-sensitive service.. Processed and organized 100+ invoices monthly in the Wave accounting platform, maintaining accurate, audit-ready financial records for leadership.
Treasurer, Block C (Chol)
Maintained accurate financial records across multiple fundraising initiatives in spreadsheets, ensuring organized documentation to support budget planning and reporting.