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Demonstrated experience with Telephone & Front-Desk Communication.
Demonstrated experience with Microsoft Word.
Professional profile
Answered telephone calls daily and communicated professionally with residents, families, and staff. Maintained accurate resident records using the cardex system, ensuring information was kept up to date and confidential. Provided daily personal care and support to elderly residents in a safe, respectful, and compassionate manner. Assisted residents with hygiene, dressing, meals, and mobility, following individual care plans. Monitored residents' wellbeing and promptly reported changes or concerns to senior staff. Maintained a clean, safe, and comfortable living environment in line with health and safety procedures. Collaborated with fellow care workers and staff to ensure consistent, quality care. Promoted the dignity, respect, and independence of residents at all times
Promoted learner engagement and teamwork through enrichment activities. Maintained a safe and positive environment for learners during programmes. Supervised learners during activities and encouraged participation. Supported educators with implementation of enrichment programmes
Conducted learner health screening in accordance with school guidelines. Ensured health and safety procedures were consistently followed