brittany

Cashier, customer service and inventory

Independent contractor

Customer service, extreme empathy, multiple computer skills and scheduling.. 3 month work from home contract.

Superviser

Managed assignments and a team of specialists that support maintenance for organizational telecommunications systems.. Coordinated installation and repairs equipment.. Managed telecommunication and network system migrations and installations requiring both major and minor changes in voice and data infrastructure.. Oversaw telecommunication training program, making additions, changes, and modifications as required while providing training to all communication staff.. Controlled multiple phases of sales cycle including initial contact, needs analysis, presentation, and negotiation through implementation.. Planned, configured, established, and operated Telecommunication circuits for both voice and data communications.. Implemented and designed sales strategies to endure the company meets revenue objectives.

Account Executive

Coordinated with a team of employees for strategic Innovation Sales with primary focus on Cyber Threat Intelligence solutions.. Developed and delivered proposals and bids, fulfilled quotas and negotiated terms with clients.. Acquired information from client regarding customization for project scope, budgets, and timeframes.. Created budgets and schedules for clients and delivered detailed sales business plans.. Organized and facilitated client meetings.. Prospected new sales by cold calling and generating qualifying leads.. Addressed servicing issues as point of escalation to guarantee customer success and happiness.. Compiled and delivered required KPI reporting.

Roadside Assistance, Customer Service

Utilized customer service techniques and skills to identify client needs, deepen relationships, and create retention strategies by efficiently resolving client’s needs.. Dispatching.. Communicated timeline to internal and external partners as needed to satisfy required deadlines and activities.. Effectively managed a high-volume of inbound and outbound customer calls.. Prioritized complexity and scope for each unique client booking.. Addressed and resolved customer product complaints empathetically and professionally by providing emergency roadside service for car rental customers.. Defused volatile customer situations calmly and courteously.. Accurately documented, researched and resolved customer service issues.. Set up a one way tow, exchanges, flat tire service, and lockout service.

Externship

Set appointments, performed ekg, performed vitals, phlebotomy, urine samples, and disbursed vaccines and flu shots.

Auditor

Inspected restaurants, grocery stores, and other businesses that serve food to ensure they meet/exceed all quality and sanitary regulations for handling and preparing food safety.. Conducted food safety inspections and administered appropriate changes.. Audited food safety by following AIB Standards and Manuals.. Applied principles of Total Quality by utilizing 6 sigma and applicable resources.. Prepared written reports of observations and provided corrective actions with measurable goals.. Participated in food safety programs and conferences for continuous improvement.

Collection Floor Manager

Worked independently to coordinate team of employees to efficiently maintain inventories, train new employees, conduct meetings and assign tasks.. Responsible for recruiting, training and managing the floor team.. Scheduled employee shift hours and managed payroll.. Completed office tasks such as filing, document scanning and shredding.. Strategic planning for recovering outstanding payments.. Located debtors to negotiate and discuss strategic repayment plans.

Customer Service Representative

Effectively handled customer service inquiries, billing items, payments, and all service requests.. Managed customer calls efficiently in a fast-paced call center environment.. Followed up with customers to offer additional support and check resolution satisfaction.. Delivered fast and friendly service regarding questions and service complaints.. Compiled customer feedback to recommend improvements to management.. Assisted customers in resolving product problems regarding usage or repair.. Documented, researched, and resolved customer service issues.. Anticipated needs and resolved problems for increased client satisfaction.. Referred customer grievances to designated departments for further investigation.