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Customer Service and Social Media Management with versatile skills
Handled social media channels to support customer engagement and communication.
Provided front-line support in client interactions and social network management.
Utilized Office Suite and incident monitoring software to execute daily tasks.
Gained basic experience in incident management and monitoring systems.
Supported monitoring operations at CIEMSA through various administrative tasks.
Customer service professional with hands-on experience in social media management, incident monitoring, and operational support. Adept at handling client communications and assisting in monitoring systems.