Brandon brings over a decade of management experience in hospitality and retail, demonstrating strong leadership, operational skills, and a dedication to customer satisfaction. Proven ability to improve processes, train teams, and exceed performance goals.
Proven ability to lead, train, and motivate teams to achieve operational excellence and high customer satisfaction.
Skilled in resolving customer concerns with empathy and professionalism, ensuring positive experiences.
Experienced in inventory control, quality assurance, and process improvement to meet production standards.
Expertise in optimizing workflows, safety protocols, and process improvements across various roles.
Firehouse Subs
Supervised and trained team members, fostering a collaborative and customer-focused environment.. Managed customer payments, resolved service issues, and ensured satisfaction.. Improved product quality through daily inspections, reducing customer complaints.
The Grove
Accurately filled THC cartridges and packaged edibles to meet production quotas.. Conducted quality assurance checks, ensuring compliance with safety standards.. Assisted in inventory control and streamlined workflow to improve efficiency.
Telus International
Resolved client concerns by applying policies with empathy and professionalism.. Delivered exceptional customer service in a high-volume call environment.. Consistently exceeded performance metrics for response time and issue resolution.
Amazon
Processed returns and ensured accurate quality control checks.. Operated RF scanners and pallet jacks with safety and efficiency.. Contributed to team productivity by exceeding daily processing targets.
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Effective communicator with a strong ability to resolve conflicts and foster collaboration.
1-800-GOT-JUNK?
Provided on-site junk removal services while maintaining excellent customer relations.. Handled payments and ensured compliance with disposal and donation policies.. Assisted in training new team members on safe lifting and removal techniques.
Target
Recommended electronic products based on customer needs, improving sales.. Processed transactions accurately and efficiently at the point of sale.. Resolved product and service inquiries to enhance customer satisfaction.
