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Brandon
Assistant General Manager at Firehouse Subs with 14 years of leadership and customer service experience
Contacto
Competencias
Proven ability to lead, train, and motivate teams to achieve operational excellence and high customer satisfaction.
Skilled in resolving customer concerns with empathy and professionalism, ensuring positive experiences.
Experienced in inventory control, quality assurance, and process improvement to meet production standards.
Expertise in optimizing workflows, safety protocols, and process improvements across various roles.
Effective communicator with a strong ability to resolve conflicts and foster collaboration.
Resumen
Brandon brings over a decade of management experience in hospitality and retail, demonstrating strong leadership, operational skills, and a dedication to customer satisfaction. Proven ability to improve processes, train teams, and exceed performance goals.
Logros Clave
- Led team development and training, enhancing staff performance and customer satisfaction at Firehouse Subs for over a decade.
- Streamlined inventory and quality assurance processes in production, ensuring compliance and efficiency at The Grove.
- Resolved complex customer issues promptly, consistently exceeding performance metrics at Telus International.
- Contributed to operational efficiency and safety in warehouse logistics at Amazon, surpassing daily processing targets.
- Provided exceptional junk removal services with a focus on customer relations and compliance at 1-800-GOT-JUNK?
Experiencia
Assistant General Manager
Supervised and trained team members, fostering a collaborative and customer-focused environment.. Managed customer payments, resolved service issues, and ensured satisfaction.. Improved product quality through daily inspections, reducing customer complaints.
Production Associate
Accurately filled THC cartridges and packaged edibles to meet production quotas.. Conducted quality assurance checks, ensuring compliance with safety standards.. Assisted in inventory control and streamlined workflow to improve efficiency.
Customer Service Representative
Resolved client concerns by applying policies with empathy and professionalism.. Delivered exceptional customer service in a high-volume call environment.. Consistently exceeded performance metrics for response time and issue resolution.
Warehouse Associate
Processed returns and ensured accurate quality control checks.. Operated RF scanners and pallet jacks with safety and efficiency.. Contributed to team productivity by exceeding daily processing targets.
Truck Team Member
Provided on-site junk removal services while maintaining excellent customer relations.. Handled payments and ensured compliance with disposal and donation policies.. Assisted in training new team members on safe lifting and removal techniques.
Electronics Team Member
Recommended electronic products based on customer needs, improving sales.. Processed transactions accurately and efficiently at the point of sale.. Resolved product and service inquiries to enhance customer satisfaction.