Dedicated IT professional with over 20 years of experience in database management, business intelligence, and technical support. Fluent in English and Spanish, adept at delivering solutions that optimize performance and enhance user experience.
Proficient in SQL Server management, performance tuning, and data security for enterprise and small business environments.
Experienced in Power BI, SSIS, SSRS, and SSAS for creating insightful dashboards and reports that drive business decisions.
Over 20 years supporting hardware, software, and network issues in bilingual environments, ensuring customer satisfaction.
Skilled in TSQL, Visual Basic .NET, and database development to build customized solutions for clients.
Sykes Latin America
Addressing issues related to hardware and software, resolving technical problems efficiently., Providing support in English and Spanish through various channels, including email, chat, and phone., Engaging in effective communication to assist users with troubleshooting and technical inquiries.
Estación de servicios La Ceiba
Developed SQL Server Databases for Accounting Systems for small companies and developed the respective software tools using Visual Basic .NET programming language., Included Shrink, backup and restore the SQL Server database when needed.
Intertec consulting
Provide customer service and technical support for Intel software tools., Deliver support services in English to ensure effective communication., Manage support interactions for Intel sites worldwide.
Empire Data Systems
SQL and TSQL Programming, SQL Server 2019 Analysis Services (SSAS) / SQL Server 2019 Integration Services (SSIS) / SQL Server 2019 Reporting Services (SSRS) / Microsoft Power BI, SQL Server Performance Tuning, Microsoft Azure Administration, Microsoft Azure Data Engineering
System Engineering
System Engineering
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Strong ability to communicate technical concepts clearly and resolve complex issues efficiently.
Udemy.com
Microsoft Power BI Desktop for Business Intelligence., Querying MS SQL Server with Transact-SQL., SQL Server Database Administrator (DBA)., SQL Server Integration Services (SSIS) / SQL Server Reporting Services (SSRS) / SQL Server Analysis Services (SSAS)., Microsoft Azure Data Fundamentals., SQL Masterclass: SQL for Data Analytics., Software Developer Fundamentals (Using VB .NET), Software Developer Fundamentals (Using C#)
FundaTec Heredia
Conversational English course
Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)
System Engineering
Instituto de Tecnología Administrativa (ITEA)
System Engineering
