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Bongeka
Customer Service & Sales Specialist at Startek with 5+ years in Telecommunications
Contacto
Competencias
Expert in managing customer data and interactions to enhance satisfaction and loyalty.
Skilled in handling inbound and outbound calls, driving sales, and resolving customer issues efficiently.
Proficient in diagnosing and resolving internet and router connectivity problems.
Accurate data entry and management to support operational and administrative functions.
Experience in managing sales processes and generating leads to boost revenue.
Educacion
Idiomas
Resumen
Dedicated customer service and sales professional with over 5 years in telecommunications and technical support. Skilled in CRM, call centre operations, and data management, with additional experience in farm management and administrative coordination. Committed to delivering excellent service and driving business growth.
Logros Clave
- Consistently achieved sales targets by identifying customer needs and recommending tailored solutions.
- Managed high-volume inbound and outbound customer interactions, improving customer satisfaction scores.
- Troubleshot internet connectivity issues, reducing resolution time and increasing service efficiency.
- Supervised farm operations, ensuring optimal livestock health and productivity.
Experiencia
Sales & Customer Care Consultant
Manage high-volume inbound and outbound customer interactions. Drive sales of telecommunications products and business services. Identify customer needs and recommend suitable solutions. Achieve and exceed monthly sales targets and KPIs. Maintain accurate customer records using CRM systems. Resolve customer queries, complaints, and service issues. Provide product knowledge and technical guidance to customers. Upsell and cross-sell services to maximize revenue. Build and maintain long-term customer relationships. Ensure compliance with company policies and service standards
Customer Care / Technical Support Agent
Handle inbound customer service and technical support queries. Troubleshoot internet connectivity and router configuration issues. Capture and update customer data accurately in system databases. Escalate complex technical issues to relevant departments. Deliver first-call resolution to improve customer satisfaction. Assist customers with product and service-related inquiries. Maintain service quality and adherence to SLA requirements. Transfer calls efficiently to appropriate departments
Receptionist / Administrator
Manage front desk operations and assist walk-in clients. Schedule interviews and coordinate appointments. Prepare and print training materials and documentation. Perform data capturing and administrative duties. Maintain organized filing systems and office records. Support HR and training coordination processes
Acting Farm Manager
Oversee daily farm operations and livestock management. Supervise farm workers and allocate tasks. Monitor animal health, feeding, and production processes. Maintain farm equipment and operational standards. Ensure compliance with agricultural and safety regulations. Record farm data and production reports