Experienced project manager specializing in software development and IT solutions, with a proven track record of delivering projects effectively.
Applied project management techniques to guide software development projects, ensuring quality and timely delivery.
Implemented Agile practices such as Scrum and Kanban to improve team productivity and responsiveness.
Facilitated communication between technical teams and clients to clarify requirements and report progress.
Supervised and mentored project teams to achieve objectives and foster professional development.
CCSI, Westlake Financial
Providing customer service and managing collections for an American financial company., Addressing customer inquiries and initiating collections for overdue accounts ranging from 1 to 60 days past due., Guiding customers on payment methods and options, including online payments using debit cards or routing numbers provided by the customer., Handling daily inbound and outbound calls to ensure timely collections and resolution of customer issues., Following up on unfulfilled payment promises beyond 60 days past due, coordinating vehicle repossession requests as necessary., Providing guidance during the repossession process and facilitating simultaneous resolution of overdue payments., Managing final payments, processing contract closure requests through the system, and generating property titles for customers., Participating in continuous training to ensure service quality and adherence to company standards., Serving clients across more than half of the United States, including Spanish-speaking customers.
Uber
Providing customer and user support in Latin America, Puerto Rico, and Mexico City., Managing interactions through chat and email, ensuring clear and effective communication., Data entry under a production-based scheme, prioritizing accuracy and efficiency., Tabulation and analysis of information applied to the Payments area, including processes for account adjustments and refunds for users and drivers., Preparation and detailed breakdown of invoices to ensure clarity and transparency in financial processes.
Certificate
High School Diploma
Bachelor's degree
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