Experienced in handling customer relationships, technical troubleshooting, sales, and program planning across diverse sectors including telecom, education, and finance.
Applied in multiple roles including telecom, credit, and tech support, focused on building rapport and providing practical solutions.
Provided technical troubleshooting for software and hardware issues, including license management and basic OS problems.
Built customer relationships to encourage sales and retain clients, with experience in collections and loan sales.
Designed and led activities for community groups, ensuring engaging and well-organized events.
180° (Campamento Biblico Bautista)
Leading and Guiding groups of people through collective activities (children, young people and adults)., Creating programs for special events and recreation., Providing speeches for big or small groups of people.
Fairs
Organizing, cleaning, and selecting among new and old commodity., Handle plenty of people., Managing finances.
Teleperformance
Building a relationship with the customer, Setting up Microsoft account and licenses and basic troubleshooting, Fixing issues related to activation, renewing, installing and uninstalling licenses, Fixing issues, a little bit related to windows blue or black scream, Cortana or start menu including starting windows and office.
AT&T
Building a relationship with the customer, Making empathy with practical and efficient solutions for the customer.
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Delivered speeches and guided groups at various events, demonstrating effective verbal communication skills.
VanRu Credit Corporation
Customer service, Billing, Soft Collection, Retention Skills, Fraud, Issue & Denying Refunds & Credits, Charges & Finances.
Teleperformance
Customer Service, Billing, Tech Support, Finance.
Ballena Media
Customer Service, Refunds, Soft-Tech Support, Retention.
Instituto de Aprendizaje Mizpa
Teaching for kids, teenagers and adults.
Concentrix
Customer Service, Billing, Claims, Explanations of Benefits for providers.
Comcast
Customer Service, Security Assurance, Frauds and IDT cases, Basic Tech Support Issues.
UCB
Collections, Customer service.
Infosys
Customer Service, Sales, Tech support & internal tickets handling.
Service first
Loan originator, Customer Service, Sales, Retention.
