Babie

Executive Assistant

Provided executive and administrative support to the Maintenance Director by managing administrative functions, including applicant coordination, scheduling, purchasing, and correspondence, allowing greater focus on field operations. Directed Fire and Life Safety administration across multiple properties by maintaining compliance records, coordinating inspections and corrective actions to ensure resident and property safety.. Oversaw the property turn board by tracking unit renovation and turnover schedules, and managing procurement of materials and supplies to support timely unit availability.

Executive Assistant to the Maintenance Director

Executive Assistant to the Chief Brand Officer

Provides executive and administrative support to the Chief Brand Officer through calendar management, meeting scheduling, inbox management, and confidential communications in a fast-paced media environment. Coordinates travel, expenses, vendor communication, and daily operations, ensuring timely execution of executive priorities and schedules. Managed communication between executives, clients, and stakeholders to support daily operations and priority alignment

Service Desk

Resolved complex point-of-sale hardware and network issues by diagnosing root causes, coordinating repairs, and validating fixes, ensuring uninterrupted operations and sustaining 100% system uptime. Coordinated system upgrades, preventative maintenance, and purchasing activities with internal teams and external stakeholders

Technical Support Representative

Optimized the end-to-end lifecycle of enterprise plans, services, and subscriptions by tracking activations, renewals, warranties, and claims, significantly improving visibility, control, and resolution. Exceeded daily sales quotas by 20% by translating product features into customer-specific benefits, securing extended coverage plans through needs-based, consultative selling

Technical Support Representative / Team Leader

Standardized smartwatch technical support processes across North America and Asia-Pacific regions by aligning workflows, escalations, and service procedures. Supported e-commerce transactions, troubleshooting, and platform upgrades, maintaining a 99.9% error-free customer purchasing experience

Technical Support Representative

Provided technical support for consoles, streaming devices, and cross-platform services to ensure consistent subscriber experience. Reduced subscriber churn by 20% through service recovery, issue resolution, and customer retention support