Azul - Customer Service Professional with 5+ years in healthcare and telecom

Applied patience, positive language, and problem-solving skills to assist diverse clients in healthcare and telecom sectors.

Designed and conducted training sessions, monitored team progress, and maintained documentation to support staff development.

Engaged effectively with patients, team members, and customers to ensure clear understanding and quality service.

Supervised and coordinated patient appointments, ensuring attendance and timely rescheduling when needed.

Follow up on community outreach campaigns to vulnerable patients., Scheduling appointments with primary care physicians and specialists in different hospital locations and private clinics., Follow-up and advice to patients for the renewal of medical insurance., Assistance in the selection of primary care physicians according to the needs of each patient., Teamwork with community health workers to attend and follow up on the different needs presented by patients., Constant supervision of patients' appointments, both past and future, making sure of their attendance and, if requested, canceling them, with the objective of rescheduling and not losing follow up., Training of new team members.

Maintained contact with managers to determine staff training needs., Assist in the development of motivation and skills., Designing effective training programs., Monitor and evaluate the progress of the work team., Conduct individual training sessions, oriented to the work and development of the areas of opportunity of each member of the work team., Keep attendance records., Maintain records of discipline, documentation and training for appropriate reporting.

Technical assistance to customers for the activation of their mobile devices., Sales focused on upsell and cross-sell of smartphones, smartwatches and tablets., Attraction of new customers through the promotion of attractive plans according to their needs., Assistance in package tracking., Troubleshooting and guiding customers through the company's app, as well as encouraging the use of the app., Clarification of account status, activation and reactivation of internet plans and follow-up of payment forgiveness requests.