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Aya
Front Desk / Receptionist (Part-Time)
Contacto
Competencias
Demonstrated experience with Client Support.
Demonstrated experience with Verbal Communication.
Demonstrated experience with Troubleshooting.
Demonstrated experience with Data Entry.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Front Desk / Receptionist (Part-Time)
Assisted guests with check-in/check-out, inquiries, and requests.. Handled phone calls, room reservations, modifications, and cancellations.. Provided information about hotel services and coordinated with other departments.. Maintained accurate guest and booking information while delivering professional service.
Customer Service Representative
Assisted customers with inquiries, account requests, and service-related issues.. Resolved customer concerns through effective communication, troubleshooting, and follow-up.. Documented customer interactions and updated information accurately in internal systems.. Maintained customer satisfaction while meeting quality and productivity standards.
Customer Support Representative
Provided customer support and handled a high volume of inquiries and service requests.. Worked on-site in Casablanca through July 2026 before transitioning to a fully remote position from July 2026 to October 2026.. Investigated issues, provided appropriate solutions, and escalated complex cases when needed.. Used RCM and internal support systems to manage customer information and cases.. Maintained quality, accuracy, and productivity while working in both on-site and remote environments.