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Ashley
Contacto
Competencias
Demonstrated experience with Dispatch Coordination.
Demonstrated experience with Customer Service.
Demonstrated experience with Data Entry.
Demonstrated experience with Compliance & Procedure Adherence.
Demonstrated experience with Trip Coordination.
Educacion
Resumen
Professional profile
Experiencia
Lead Dispatch
Coordinated dispatch operations for 100+ daily roadside services managing field resources and schedules to ensure service coverage using real-time tracking software.. Respond to 75-100 daily caller requests, delivering precise service information and resolution support, achieving a first-call resolution rate of 85%.. Processed an average of 100+ customer requests weekly, ensuring accurate records of services performed and dispatch documentation for compliance.. Tracked schedules and performance statistics for over 100 shipments weekly, leading to a 15% decrease in customer wait times and minimizing service disruptions.. Analyzed error trends leading to a 15% increase in quality scores by identifying three key process gaps and communicating actionable solutions to management.. Reviewed 50+ safety and compliance documents quarterly to confirm adherence to regulations, maintaining detailed records for management reporting.. Coordinated repairs for a fleet of 15 vehicles, ensuring timely resource allocation to maintain 95% operational readiness.. Analyzed workload forecasts to create weekly budget and resource reports, improving labor allocation by ensuring adequate staffing levels for operational needs.. Build strong customer relationships and achieved an average 97% customer satisfaction survey score.. Managed escalation support for over 50 complex customer issues weekly, ensuring a calm and professional service approach that improved customer satisfaction ratings by 15%.. Trained 10+ new and existing dispatch personnel on operational practices and service expectations, enhancing overall team performance and efficiency.
Transportation Coordinator
Coordinated transportation schedules and trip assignments for 50+ drivers daily, ensuring timely coverage and adherence to service requirements.. Managed 200+ active trips daily, communicated schedule changes to drivers, and resolved logistics issues to ensure 98% on-time service.. Maintained daily operational records for over 300+ trips and entered scheduling information into transportation systems.. Facilitated clear communication among drivers, internal teams, customers, and external stakeholders, managing over 50 inquiries daily to clarify requirements and resolve issues efficiently.. Maintained organized documentation for over 200 trips daily to ensure compliance with transportation regulations.
Driver
Delivered an average of 50+ customer orders daily with a 98% on-time delivery rate, ensuring product quality through careful handling and adherence to service standards.. Verified accuracy of 50+ deliveries daily against shipping instructions to ensure compliance and enhance customer satisfaction.. Coordinated loading and unloading of 15+ shipments daily while adhering to tight delivery schedules.. Tracked and organized over 50 daily logs and business documentation items, ensuring compliance with schedule requirements.. Optimized routes for 50+ daily deliveries, consistently achieving on-time completions within designated timeframes.