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Change Management Consultant (Contract)
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Competencias
Experiencia demostrada en Program & Project Governance (WBS, budget, RAID, milestones).
Experiencia demostrada en Business Process Integration.
Experiencia demostrada en Change Management & Adoption.
Experiencia demostrada en Agile / Scrum / Waterfall (hybrid).
Experiencia demostrada en Lean Six Sigma (DMAIC).
Educación
Resumen
Change Management Consultant (Contract) buscando nuevas oportunidades
Experiencia
Change Management Consultant (Contract)
Led regional business process integration and change management initiatives using ITIL and Lean Six Sigma methodologies to streamline post-merger workflows.. Analyzed complex operational processes, mapped current-state workflows, and identified structural inefficiencies to implement data-driven process improvements.. Developed and standardized workflows, policy guidelines, compliance documentation, and governance practices across multi-regional teams.. Supported operational audits and enforced strict policy compliance across global-to-regional operations.
Enterprise Product Owner
Actively owned the product backlog, refined technical user stories, and led key Scrum ceremonies (sprint planning, grooming, and retrospectives) to translate high-level business process strategies into actionable development tasks.. Oversaw complex enterprise software license management, portfolio optimization, and product lifecycle planning to minimize technical debt and redundancy.. Served as the bridge between cross-functional business domains and engineering teams, translating regional operational requirements into concrete technical specifications.. Managed detailed implementation milestones to ensure all hardware/software application changes met legal, security, and enterprise standards.
Project Manager (Contract)
Acted as the single point of contact and regional driver to coordinate product quality and manufacturing process integration projects between LATAM plant stakeholders and global customers.. Led daily issue resolution and analyzed complex product quality workflows to resolve critical supplier nonconformities and process bottlenecks.. Maintained strict control over detailed plans and technical dependencies across quality processes, establishing alignment between Non-Conformities, CAPAs, and manufacturing qualifications (IQ/OQ/PQ).. Fostered collaborative relationships and clear communication protocols across cross-functional departments to ensure seamless process handoffs.
Project Manager (Microsoft Account)
Managed end-to-end business process improvements and operations within the governance team, steering deliverables across planning, design, and execution phases.. Created rigorous project documentation, building and tracking Work Breakdown Structures (WBS), resource plans, budgets, and Statement of Work (SOW) agreements using hybrid Agile/Waterfall frameworks.. Proactively monitored project risks, managed RAID logs, and authored "lessons learned" reports to streamline execution and minimize project delays.. Coordinated global cross-functional teams, aligned subcontractors, and secured contract agreements while keeping stakeholders updated with executive status presentations.
Operations Manager
Redesigned internal operational policies and processes to optimize procedures for higher efficiency, boost long-term business profitability, and shape organizational culture.. Introduced and structured the Scrum process across diverse customer projects to reduce turnaround times and streamline team execution.. Managed all regional production operations, tracking key performance indicators (KPIs) and generating progress reports for executive stakeholders.. Acted as the primary point of contact between customers and the delivery team, leading 3 managers and 12 direct reports.
Solutions Supervisor II
Evaluated historical supply chain data to pinpoint operational bottlenecks, designing optimized regional distribution flows based on SKU velocity and behavioral frequency.. Applied Lean Six Sigma DMAIC methodologies to identify waste, streamline warehouse activities, and draft continuous improvement proposals.. Developed simulation models in Alteryx, Power BI, Tableau, and R Studio to forecast demand and optimize inventory allocation, lowering distribution costs.
Global Change Manager
Managed global network and firewall change management workflows, overseeing critical technology, process, and cultural transitions for over 800 global customers.. Actively monitored and mitigated risks on change projects with potential financial or service impacts, keeping service interruptions to a minimum.. Analyzed daily operational metrics, led teams of analysts in evaluating transition projects, and delivered monthly performance reports and post-mortem reviews to stakeholders.
Supply Chain Planner
Coordinated global supply chain workflows across Asia, Europe, and the Americas, utilizing SAP reordering parameters to improve delivery consistency and reduce missed inventory by 80%.. Led a Lean Six Sigma Green Belt project using DMAIC to eliminate duplicate information processes, centralize planner activities, and reduce monthly operational costs by 20%.
Incident/Configuration Manager
Analyzed technical support workflows (Levels 2 and 3), mapping ticket classification flowcharts and best approach documentation.. Applied root-cause analysis to improve Service Level Agreements.. Restructured and managed annual training systems aligned to ISO 9000 and ISO 20000/27000 standards, ensuring successful audit navigation.. Developed dashboards and performance scorecards.